Assistant General Manager Charlotte, NC 28226
Company: Atria Senior Living, Inc.
Location: Charlotte
Posted on: November 17, 2023
Job Description:
ResponsibilitiesIn the role of Assistant General Manager (AGM)
you are responsible for ensuring a well-maintained community with
excellent service to our residents. You have a complete
understanding of how important hospitality services are to
residents. You direct the dining room and housekeeping teams and
set the tone for making mealtimes unique and memorable and ensure
that residents are delighted with their housekeeping services.
- Hire, orient, schedule, train, coach, and counsel dining room
waitstaff and housekeeping staff.
- Provide timely feedback to team and consistent performance
management.
- Establish and mange labor and supplies budget and
expenses.
- Manage schedules in accordance to resident census and budgets,
and control overtime within prescribed standards.
- Provide high levels of customer service and create a restaurant
style dining atmosphere.
- Work closely with Executive Chef and General Manager/Executive
Director to keep residents satisfied with food, service, dining
programs, and housekeeping services.
- Review the daily menu with residents and staff, coordinating
room service delivery where applicable.
- Provide quality and compliance leadership. Responsible for
supporting building inspections, quality checks of housekeeping,
kitchen, and dining room, and ensure all life/safety rules are
followed.
- Train team on Company standards, including but not limited to
cleanliness, sanitation, appearance (environment and uniforms),
service, and satisfaction.
- Visually confirm that all tables are set according to Company
standards.
- Solve issues before they become problems or complaints.
- Assists the General Manager/Executive Director with all aspects
of community operations.
- Act as "Manager on Duty" when the General Manager/Executive
Director is not on site.
- May perform other duties as needed and/or
assigned.Qualifications
- High School Diploma or General Education Degree (GED) required.
Two (2) year Associates Degree preferred.
- Two (2) years of prior work experience in "front of house"
supervision and leadership. Experience includes managing employees,
recruiting, customer service, labor scheduling, budgeting, and
expense management.
- Ability to work in a team setting and to provide strong
customer service.
- Basic computer skills - Microsoft Word, Excel, Outlook.
- Able to carry a serving tray with at least 4 meals and/or
beverages at any given time.
- Able to clean apartments and dining room as needed.
- Position requires driving responsibilities (may use Company
provided vehicle and/or personal vehicle).
- Must possess valid driver's license.
- Must satisfactorily meet and be in compliance with Company's
Motor Vehicle Policy standards.
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Keywords: Atria Senior Living, Inc., Charlotte , Assistant General Manager Charlotte, NC 28226, Executive , Charlotte, North Carolina
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