Senior Manager of IT (Carolinas)

Company: Charter Schools USA (CSUSA)
Location: Charlotte
Posted on: September 21, 2023

Job Description:

• Work with State team and to assess, implement, and respond to customer technology-related needs
• Provide management with critical decision-making information through research of emerging technologies, analysis of data, monitoring of trends and recommendations
• Ensure high quality, timely and effective support for all supported hardware, software and systems for all stakeholders
• Coordinate successful deployment of IT projects including hardware, software, services and policy implementations
• Provide day-to-day supervision of IT staff, including direction, establishing goals, performance reviews and delegation of tasks
• Coordinate with appropriate school staff to facilitate technology support operations from student tech teams and provide professional development for students
• Coordinate with 3 rd party service services and vendors as necessary
• Aid in developing and managing IT-related budgets for State and schools
• Ensure documentation of all IT procedures, processes and policies and processes to maintain and revise documentation are being followed
• Act as a technology liaison for State team members, schools, and vendors**MAY PERFORM OTHER DUTIES AS ASSIGNED**DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. -SKILLS AND KNOWLEDGE
  • Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities.
  • Works and interacts with staff and relates to individuals at all levels of the organization; As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
  • Demonstrates ability to lead people and get results through others.
  • Thinks ahead and plans over a 1-2 year time span.
  • Ability to organize and manage multiple priorities.
  • Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
  • Includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; and develops subordinates' skills and encourages growth.
  • Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Strives to research, evaluate and implement best practices.
  • Strong customer orientation.
  • Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
  • High performance teams and a strong team player.
  • Strong track record for analyzing complex problems/issues, identifying patterns and recommending creative solutions.
  • Proactive and takes initiative. -Thinks creatively. -Drives projects to completion. Insists on highest level of quality.JOB REQUIREMENTS
    • Bachelor's degree or higher from an accredited institution. Preferred degree majors include computer science, management information systems, business or personnel administration, or a related field.
    • 5+ years of experience and or training in Information Technology.
    • Proficiency in common business software such as Microsoft Office (Word, Excel, PowerPoint) and other relevant software.
    • Understanding networking, hardware, software and services requirements to support remote locations.
    • Travel within and outside the state as the job dictates.
    • Commitment to company values.
    • Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.WORK ENVIRONMENTWhile performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:
      • Usual office working conditions.PHYSICAL DEMANDS
        • No physical exertion required.
        • Required to sit for long periods of time.
        • Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects. -TERMS OF EMPLOYMENTSalary and benefits shall be paid consistent with CSUSA salary and benefit policy. Length of the work year and hours of employment shall be those established by Charter Schools USA.This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.FLSA OVERTIME CATEGORYJob is exempt from the overtime provisions of the Fair Labor Standards Act.EVALUATIONPerformance will be evaluated in accordance with Charter Schools USA's policy.DECLARATION Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the CEO or the Senior Director of Human Resources will be subject to disciplinary action up to and including termination. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Keywords: Charter Schools USA (CSUSA), Charlotte , Senior Manager of IT (Carolinas), Executive , Charlotte, North Carolina