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Banquet Manager

Company: Hilton Charlotte Airport Hotel
Location: Charlotte
Posted on: September 21, 2023

Job Description:

Primary Purpose:

The primary purpose of the Banquet Manager is to deliver exceptional events while ensuring that Atrium core values and all standard operating procedures pertinent to the Banquet Department are being followed by all Associates, including brand and Atrium requirements.

Work Performed:

The Banquet Manager will be tasked with the following duties, responsibilities, and assignments:

- Supervis e Associates to include developing positive working relationships, providing training and educational support, assisting in the recruitment process, and ensuring that Associates are meeting guest needs;
- Manag e the department by assisting Associates to understand and comply with employment practices, recommending employment decisions, supporting performance management, and implementing corrective action ;
- Creat e a best-in-class guest experience , measured by brand specific service measurement scores, while engaging with guests, maintaining quality products, adhering to health code requirements, and enforcing cleanliness standards;
- Coordinat e activities with the sales and other departments to include the culinary staff to ensure that services are provided in an efficient and timely manner;
- Ensur e financial goals of the department and the hotel are being met by managing labor cost s, supplies and equipment '
- Determine and recommend revenue-driving initiatives in partnership with other departments and within b anquets ;
- Audit banquet checks to ensure that all services rendered are properly invoiced in a timely manner ;
- Perform or assist with cleaning duties while ensuring cleanliness of all meeting space as required by brand guidance and Atrium Cleanliness Assured standards ;
- Contribu te to the creation and implementation of new menus ;
- Maintain records and daily reports of operations keeping hotel management updated regarding department performance ;
- Demonstrate an u nderstand i ng hotel emergency procedures to include fire, life, and safety ; and
- Any and all other work as required to complete the primary purpose of the position.

Keywords: Hilton Charlotte Airport Hotel, Charlotte , Banquet Manager, Executive , Charlotte, North Carolina

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