Director of Operations
Company: UNC Charlotte Marriott Hotel and Conference Center
Location: Charlotte
Posted on: September 17, 2023
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Job Description:
Why us?
UNC Charlotte Marriott is excited to be adding the Director of
Operations to our leadership team. If you want to be part of the #1
team in the University area, come join us as we grow together on
this wonderful hospitality journey.
#workwhereYOUBELONG.
We are a warm and welcoming here at the UNC Charlotte Marriott, a
226-room hotel featuring 24,000 sq ft of meeting space conveniently
located north of the downtown Charlotte area. We are excited to be
the newest gathering place featured in the university area with our
Golden Owl Tavern. We are easily located north of the city on the
campus of University of North Carolina at Charlotte. A compact and
cozy place to chill and enjoy managed by Sage Hospitality.
Our team represents the best and brightest in the industry, we are
an award-winning team, most recently our property, was awarded the
Hotel of the Year from the NFL NFC for outstanding hotel service!
and ranked in the top ten of Marriott Branded hotels in several
categories. Join forces with the top hospitality team and help
navigate our guests through their journey. Together we create a
friendly, supportive culture that is intriguing and refreshing to
those who are seasoned in hospitality as well as those putting
their toes in the water for the first time.
As a member of the team, you will have the opportunity for personal
growth, and to impact the growth and development of your team,
while we continue to focus and engage with our community to enrich
lives one experience at a time.
The vision for Sage Hospitality is to be recognized by our
customers as the best in our business through ensuring a culture
that "makes the ordinary extraordinary!" Join us today!
Make your mark at the quintessential spot in the University City, a
true landmark location.
A Rewarding Experience:
- Bonused position.
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Company's 401(k) program with
employer matching.
- Employee Assistance Program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more
Job Overview
Plan and manage two major functions of the hotel (e.g. the food &
beverage and room operations) to achieve customer (guest, employee,
corporate and owner) satisfaction and quality service while
meeting/exceeding financial goals. Position is responsible for
short and long term planning and day-to-day operations of two major
functions in the hotel. Develops and recommends the budget,
marketing plans and objectives and manages within those approved
plans.
Responsibilities
-Manage the Human Resources in the group in order to attract,
retain and motivate the employees; hire, train, develop, empower,
coach and counsel, conduct performance and salary reviews, resolve
problems, provide open communication vehicles, discipline and
terminate, as appropriate.
-Develop, recommend, implement and manage the group's annual
budget, business/marketing plan, forecasts and objectives to meet/
exceed management expectations.
-Implement company programs (company/franchise), develop local
programs and procedures and manage the operations of the group,
ensuring compliance with SOPs, safety regulations and all other
federal, state and local laws and regulations to ensure optimal
levels of quality service and customer satisfaction.
-Resolve customer complaints as appropriate to maintain a high
level of customer satisfaction and quality.
-Implement emergency organization procedures and training through
the management of the Security staff to ensure appropriate
protection for the hotel quests, staff and company asset.
-Execute and promote an accident prevention program to minimize
liabilities and related expenses.
-Manage the maintenance/sanitation of the front and back of the
house to protect the assets, comply with regulations and ensure
quality service and customer satisfaction.
-Assume the responsibilities of the General Manager in his/her
absence.
Keywords: UNC Charlotte Marriott Hotel and Conference Center, Charlotte , Director of Operations, Executive , Charlotte, North Carolina
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