Director of IT

Company: Carolina Premium Beverage Llc
Location: Charlotte
Posted on: September 17, 2023

Job Description:

SUMMARY
The Director of IT is responsible for overseeing the technological infrastructure within the organization in alignment with business objectives. This role will manage a small team of IT professionals and will be responsible for the planning, development, implementation, and maintenance of IT systems and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide regular updates to senior management on the status of IT projects, budgets, and overall IT performance.
Perform network troubleshooting to isolate and diagnose common network problems as needed.
Provides users with network technical support and respond to user's needs and questions related to all technical issues as needed.
Establish network users, user environment, directories, and security for networks being installed.
Knowledge of the following devices and systems:
Networking Hardware (Routers, Switches, etc.)
Firewall and VPN Configurations
Electronic Data Interchange (EDI) (preferred)
Mobile Devices (iOS and Android)
Video Surveillance Systems
Access Control Systems
Department-Specific Software (Adobe, etc.)
VIP (ERP preferred)
VoIP Systems
BI/AI Systems (preferred)
Perform changes in computer and communication system hardware and software so that expenses and downtime are minimized while ensuring reliable and timely services.
Responsible for the development of accounting, sales and warehouse reports under the VIP System. This will require developing a significant level of expertise with the VIP Report Writers.
Liaison with the Training manager on IT training programs to enhance user competency in system utilization.
Negotiate and manage contracts with vendors for IT services and products.
Lead and manage IT projects to improve existing systems and implement new technologies.
Responsible for disaster recovery of the various information systems. Overseeing daily back-ups of the computer systems and monthly back-ups of the communication systems. This area would also include maintenance and annual testing of a disaster recovery plan.
Develop and manage the IT budget, ensuring cost-effectiveness and value delivery.
Review and approve maintenance contracts and consulting fees.
Provide regular updates to senior management on the status of IT projects, budgets, and overall IT performance.
Establish and maintain network security protocols, including user authentication and access controls.
Ensure compliance with relevant laws, regulations, and internal policies.
Stay updated on emerging technologies and integrate them into the organization's systems as appropriate.
Manage user data and maintain system security across various platforms.
Implement best practices in IT governance and risk management.
Perform other duties as assigned or required.
Obey all Federal, State and local laws.
COMPETENCIES REQUIRED
Analytical - Synthesizes complex or diverse information; uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal - Listens to others without interrupting; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
Teamwork - Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
Change Management - Communicates changes effectively; monitors transition and evaluates results.
Cost Consciousness - Works within approved budget; contributes to profits and revenue.
Organizational Support - Follows policies and procedures; supports organization's goals and values; benefits organization through outside activities.
Judgement - Displays willingness to make decisions; supports and explains reasoning for decisions.
Motivation - Sets and achieves challenging goals; measures self against standard of excellence.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Safety and Security - Observes safety and security procedures.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION AND/OR EXPERIENCE
Duties require a broad knowledge of a general technical field such as chemical, civil, electrical, or mechanical engineering, accounting, finance, journalism, economics, industrial management, marketing, advertising, or business administration, etc. Education acquired in four years of college resulting in a B.A. or B.S. degree or by equivalent on-the-job training. Minimum of 10 years of experience in IT, with at least 5 years in a managerial role.
COMPLEXITY OF DUTIES
Duties are widely varied and include an overall general knowledge of inter-related company operations, policies, and procedures and their applications to cases not previously covered. Duties require considerable judgement, originality and creative thinking to work independently toward general results; to apply logical thought processes to define problems, collect and interpret data, establish facts, and draw valid conclusions' to devise new and modify and adapt existing methods, techniques and procedures in order to meet new of unusual requirements and to make related decisions guided by precedent and within limits of established policies.
SUPERVISION RECEIVED
Under specific direction where definite objectives or goals are established requiring the use of a wide range of procedures and the employee plans and arranges own work and coordinates work with others, referring only unusual cases to supervisor or others.
RESPONSIBILITY FOR ERRORS
Probable errors may be serious involving losses such as improper costs, failure to take discounts, overpayment, loss of or holding up production, waste of material, damage to equipment, etc. Effect usually confined within the company; but may have minor effect outside the company. Most of the work not directly verified or checked.
CONTACT WITH OTHERS
Contacts with other persons within the department on routine matters or occasional contacts with other departments or outside the company, furnishing or obtaining information requiring only ordinary courtesy and tact.
CONFIDENTIAL DATA
Work with some confidential data where the effect of any disclosure would probably be negligible or where the full import is not apparent in the routines performed.
MENTAL / VISUAL / AUDITORY DEMAND
Moderately exacting work, requiring mental and visual attention in flow of work and character of duties along with manual coordination for over 50% of the time. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Usual office working conditions.
Character of Supervision
Direct supervision of a department involving responsibility for results in terms of costs, methods, and personnel, where the "Complexity of Duties" factor warranted a rating of the third degree or less or where the "Complexity of Duties" factor warranted a rating of at least a fourth degree but supervision of others is limited to from two to ten persons.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Ability to travel between company locations.
A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Director of IT is assumed and it is expected that they will act accordingly. The Director of IT will be expected to perform any other task not included in this job description requested by management.

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