Dean's Assistant General Manager
Company: White Lodging Services, Inc.
Location: Charlotte
Posted on: September 16, 2023
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Job Description:
Summary:This position is responsible for overseeing the food and
beverage operations of the restaurant to ensure the achievement of
established food and beverage quality and guest service standards.
Assist in directing the other F&B leaders in the day to day
activities and operations, develop and communicate departmental
strategies and goals, and assign/prioritize work while ensuring all
staff are properly trained on quality and service standards and
have the tools and equipment needed to effectively carry out their
job functions. Duties include achieving budgeted revenues, ensure
monthly forecasts are accurate and achieved, as well as maximizing
profitability within the food and beverage outlets. Assist the Food
and Beverage team in the preparation and development of the annual
operating budgets and financial plans of the hotel relating to Food
and Beverage. Establish and achieve operating, guest service and
financial goals. Responsibilities* Performs or approve hiring of
F&B personnel.* Oversees and ensures the proper training of all
F&B personnel following the White Lodging way guidelines and
flight plans* Implements, communicates and enforces team standards
and expectations of the Company.* Consistently monitors
communications, morale and motivation of all F&B personnel.*
Practices, implements and enforces associate safe-work practices.*
Ensures and monitors daily hygiene and work practices in both
service and production.* Oversees Outlet leaders in the
development, promotion, and execution of menus, dishes, drinks and
recipes.* Tests cooked food by taste and smell in order to ensure
that they are on par with the current use records.* Ensures
purchasing and receiving department is achieving 90% compliance
with the Avendra program and follow the White Lodging internal
audit procedures. * Oversees the Executive Chef(s) in food
preparation to make sure that he/she is following corporate
standards and maintains a great food quality in the catering
areas.* Ensure food, liquor, wine and other beverage costs are in
line with budget and theoretical costs. * Oversee the Food and
Beverage operations during meal period times ensuring service tasks
such as cooking, clearing tables, serving, taking orders,
delivering room service, and cleaning all are performed in
accordance with brand service standards.* Monitor associate and
patron activities in order to ensure liquor regulations are
obeyed;* Work with F&B Leaders to plan food utilization based
on anticipated number of guests, nutritional value, palatability,
popularity and costs. Ensure pricing is appropriate compare to the
market place to achieve budgeted revenues and profit margin.*
Promptly addresses all disputes or work-related concerns among
F&B associates.* Assists in the proper discipline and/or
termination of F&B associates* Properly and accurately
documents all F&B associates disciplinary actions.* Assist or
issue an accurate weekly forecast so weekly plan and schedules can
be made in order to achieve the highest guest satisfaction.*
Monitor revinate reports and answer reviews when needed* Develop a
long term one year plan during budget time in order to achieve the
budgeted sales and maximize profit.* Develop and maintain a 90 days
marketing plan in order to promote sales.* Develops or follow
corporate standards and ensures cost control practices.* Leads FB
meetings, participates in labor meetings and conduct training
workshops.* Motivates F&B associates and encourages a
cooperative team effort across all departments.* Develops
institutes and monitors methods of reducing F&B employee
turnover.* Ensure that REX and Raps are performed following the
White Lodging way standards* Continually monitors the job
performance of all F&B personnel, and maintains current and
accurate F&B personnel records.* Audits weekly F&B labor to
ensure payroll accuracy and that all labor margins are achieved.*
Provides tools, equipment and materials necessary for all F&B
personnel to adequately perform required, job tasks;* Communicates
updates/changes in Company policy and procedures to all F&B
associates.* Assures the proper working order/condition of all
property equipment, tools and furnishings by working closely with
the engineering dept.* Conducts weekly inspections of Kitchen,
storage, IRD, Restaurant and Bar areas.* Properly documents any
deficiencies uncovered during regular department inspections, then
ensures the prompt correction such deficiencies.* Resolves guest
complaints to the satisfaction of the customer; drives focus on
guest service and achievement of guest service related goals. *
Strives to achieve maximum profitability through maximized
revenues, inventory and cost controls; Achieve budgeted revenue and
profit goals. * Coordinates participation in internal training and
development programs* Creates and maintains a "guest first"
priority throughout the department - maintains a high visibility
throughout the Restaurant/Bar areas, networking often with both
personnel and guests.* Maintains knowledge of local competition and
general industry trends.* Trains and maintains a thorough working
knowledge of the property's point-of-sale computer system.* Ensures
all cash handling procedures and internal audit controls are in
place and adhered to. * Consistently seeks new ways to increase
sales and actively participants in the development of specials,
promotions, etc.* Strives to be innovative in new programs designed
to eliminate waste and increase productivity* Follows up on all
documented on-property accidents and/or incidents, whether
involving associates or guests* Assures the proper storage of
supplies and materials used by all F&B associates..* Promotes
and assures the orderliness of storage, freezer and cooler areas.*
Maintains an appropriate level of community and public affairs
involvement.* Establishes, communicates and tracks goals - both
revenue and guest satisfaction levels* Remains abreast of market
trends, implementing changes as needed to maintain and/or increase
share and subsequent revenues.* Ensures the safety and security of
guests and employees.* Communicates and coordinates with
maintenance and repair or capital replacement work in any F&B
area.* Performs any other duty required by the General Manger.
Other InformationCOMPETENCIES* Analysis Skills* Judgement /
Decision Making* Strategic Skills* Experience* Conceptual Ability*
Track Record* Integrity* Resourcefulness* Excellence*
Self-Awareness* Stress Management* Team Building* Assertiveness*
Goal Setting* Communication (written/oral)* Accountability* Change
Leadership* Energy* Political Savvy* TenacitySKILLS* Ability to
study, analyze and interpret complex data and activities*
Organizational and Planning* Must possess highly developed
communication skills.* Must have excellent vision for
administrative responsibilities (forecast, profit drivers, budget
review, revenue streams)* Marketing / Sales * Accounting / Cash
Handling* Customer Service* Critical ThinkingEDUCATION/EXPERIENCE*
High school diploma or GED required; college degree preferred* Food
Handler Manager Certification* State Liquor License Certification*
10+ year's progressive experience in a hotel/restaurant
environment; with at least 6 years in departmental leadership
roles. WORKING CONDITIONS* The major responsibility in this
position is to lead, direct and oversee all operations of the
restaurant, lounge and kitchen outlets on a daily basis. The goal
is to satisfy the guest, providing a variety of services to help
make his/her dining and lounge experience both comfortable and
memorable.* A vast majority of the workday is spent interacting
with others, including guests and personnel. This requires
speaking, listening and standing. A typical workday includes
directing personnel to perform various tasks as well as visiting
with guests about their travels and/or lodging and dining
experiences, both favorable and unpleasant. Therefore, this
position utilizes problem solving and reasoning abilities on a
daily basis.* This position involves several varying
responsibilities and often requires an ability to perform multiple
tasks and transactions in a very fast paced environment, and react
to changes within that environment; therefore memory and
prioritizing skills are essential and used throughout the day.
Memory, organizational, impartial reasoning and prioritizing skills
are essential and used daily.Also utilized daily are the abilities
to delegate responsibilities and to determine when delegation is
warranted. However, equally important are follow-through skills.
All delegated tasks remain the responsibility of this position,
requiring thorough follow-up of each assigned duty.Reading and
writing abilities are utilized generously in the documenting of
daily activities. Business letters are often necessary, along with
the completion of various form documents. Mathematical abilities,
including basic math, are utilized when verifying daily paperwork,
handling deposit monies, guest accounts, purchasing, budgeting,
forecasting sales and figuring current revenues, occupancies,
average daily rates and revenues per available rooms.Much time is
spent moving about the property in servicing guest needs and
directing personnel. Additionally, inspections of F&B areas are
a primary responsibility of this position, which can involve
unlocking, opening, bending, stooping, pushing, pulling, lifting
and climbing stairs.FULL TIME BENEFIT OVERVIEW* Medical, Dental,
and Vision* Short- and Long-Term Disability and Life Insurance*
Employee Assistance Program (EAP)* 401(k)* Paid Time Off to include
Vacation, Holidays, & Sick* Tuition Reimbursement* Complimentary
and Discounted RoomsLocation Code: 2556
Keywords: White Lodging Services, Inc., Charlotte , Dean's Assistant General Manager, Executive , Charlotte, North Carolina
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