Quality Assurance Manager
Company: Ascendion Inc.
Location: Charlotte
Posted on: May 28, 2023
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Job Description:
About Ascendion,
Ascendion is a full-service digital engineering solutions company.
We make and manage software platforms and products that power
growth and deliver captivating experiences to consumers and
employees. Our engineering, cloud, data, experience design, and
talent solution capabilities accelerate transformation and impact
for enterprise clients. Headquartered in New Jersey, our workforce
of 6,000+ Ascenders delivers solutions from around the globe.
Ascendion is built differently to engineer the next. Ascendion -
Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of
partnership. Come, change the world with us:
Build the coolest tech for world's leading brands
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for
Fortune 500 clients
Master your craft with leading training programs and hands-on
experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and
a passion for tech. Our culture is the fabric of our company, and
it is what makes us unique and diverse. The way we share ideas,
learning, experiences, successes, and joy allows everyone to be
their best at Ascendion.
About the Role:
Provide daily supervisory support to the Quality Assurance
Technicians and the Returns Area.
Develop and maintain the QMS.
Enhance existing processes by developing improved methods for
product configuration, software testing, and product returns.
Develop departmental objectives and define and maintain key
performance indicators (KPI's).
Develop training plans for employees and work with other
departments to develop the curriculum and implement the plans.
Interact with customers and sales reps to understand issues and
identify opportunities for improvement.
Work with suppliers to enhance product quality.
Act as liaison with offshore team and high-tech medical technology
to identify and resolve product quality issues.
Analyze configuration and calibration data, customer complaints,
and returns data to identify trends and propose corrective
actions.
Interface with other departments (e.g., tech support, shipping,
receiving, marketing, sales, customer service, accounting, etc.) to
ensure seamless integration between the quality assurance processes
and upstream and downstream processes.
Develop procedures, work instructions, and forms and ensure that
employees are trained to utilize.
Audit other departments and processes to identify opportunities for
improvement.
Serve on the safety board and oversee safety initiatives.
Serve as the point person for regulatory inquiries and
initiatives.
Provide input to the annual budget.
Review and approve employee timecards.
Meet company standards pertaining to quantity and quality of work
performed on an ongoing basis; performing all work-related tasks in
a manner that is in compliance with all Company policies and
procedures.
Adhere to company policies, procedures, and directives regarding
standards of workplace behavior in completing job duties and
assignments.
Perform other duties as assigned
Job Title: Quality Assurance Manager
Key Responsibilities:
Excellent verbal and written communication skills required.
Knowledge of ISO 9001 requirements related to the warehousing and
distribution processes. Knowledge of ISO 13485 (Medical Devices)
and/or ISO/TS 16949 (Automotive) is beneficial.
Knowledge of MS Suite with solid experience of MS Excel, including
use of formulas, pivot tables, charts, and macros required.
Proficiency with MS Access, queries, structured query language
(SQL), and/or VBA preferred. Proficiency of MS SharePoint
preferred.
Proficiency of SalesForce preferred.
Ability to work independently with general instruction provided by
supervisor.
Ability to work with advanced quality tools such as statistical
process control, capability analysis, and predictive warranty
analysis is preferred.
Demonstrated skill in analyzing supplier data and performing
supplier development
Minimum Qualifications:
Bachelor's Degree in Engineering or related field. Certified
Quality Engineer (CQE) or Certified Software Quality Engineer
(CSQE) preferred.
Minimum five years' experience in quality management to include
experience working in an ISO 9001 environment in manufacturing or
distribution, and previous experience implementing a QMS.
Minimum three years of supervisory/management experience, including
managing remote teams.
Desired Qualifications:
The Quality Assurance Manager is responsible for assisting in the
development, implementation, and maintenance of the quality
management system (QMS) to improve the customer experience with
products. This position will oversee regulatory and safety
initiates in addition to managing the Quality Assurance Technicians
and the Returns Area.
Location: Charlotte, North Carolina
Salary Range: The salary for this position is between $75,000-
$100,000 annually. Factors which may affect pay within this range
may include geography/market, skills, education, experience and
other qualifications of the successful candidate.
This position is eligible for commissions in accordance with the
terms of the Company's plan. Commissions for this position are
estimated to be based on individual performance. Additionally, this
role is also eligible for bonus based on achievement of mutually
agreed KRAs.
Benefits: The Company offers the following benefits for this
position, subject to applicable eligibility requirements: [medical
insurance] [dental insurance] [vision insurance] [401(k) retirement
plan] [long-term disability insurance] [short-term disability
insurance] [personal days accrued each calendar year. The Paid time
off benefits meet the paid sick and safe time laws that pertains to
the City/ State] [12-15 days of paid vacation time] [6-8 weeks of
paid parental leave after a year of service] [9 paid holidays and 2
floating holidays per calendar year] [Ascendion Learning Management
System] [Tuition Reimbursement Program]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring
your knowledge, unique viewpoint, and creativity to the table.
Let's talk!PDN-993351ca-eda2-4770-a91c-c423d3715605
Keywords: Ascendion Inc., Charlotte , Quality Assurance Manager, Executive , Charlotte, North Carolina
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