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Client Manager EHB (MMA Mid-Atlantic)

Company: Marsh McLennan
Location: Charlotte
Posted on: May 27, 2023

Job Description:

Client Manager, EHB Charlotte, NC As a Client Manager (Employee Health & Benefits), you'll be the one that provides best in class day-to-day service for our clients. -Every day is a little different. Today you may be working to resolve claim or billing and eligibility issues. Tomorrow, you could be reviewing Summary Plan Documents (SPDs), policies, contracts, agreements and plan documents for accuracy. You're a key piece of the puzzle when it comes to our client deliverables. -Whatever you're working on, it's all about building relationships with either internal teams or our clients or vendors. To thrive in this role, working knowledge of insurance markets, including product lines, and Health Care Reform knowledge. Preferred candidates will have three (3) to six (6) years of HR or benefit administration experience. -While this position requires a Life & Health License, colleagues would have ninety (90) days to obtain. Interested? Keep reading. Your goals. Your ambitions. Your definition of success. At MMA, we believe nothing should stand in your way of making these a reality. As an MMA colleague, you'll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement. As a part of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in risk, strategy, and people, MMA colleagues are part of a network of resources and expertise that sets our organization apart from the competition. We will count on you to:

  • Request current benchmarking data from carrier and/or internal resource at Strategic and/or Consultant direction.
  • Provide guidance/direction to Support and Specialty teams to prepare Client spreadsheets/proposal for all lines of coverage including:
    • Cost Analysis
    • Benefit comparisons
    • Benefit Analysis
    • Prepare marketing requests including census, benefits, rate data, and claims experience if applicable. Provides first review of RFP responses to ensure accurate completion. - Refers to Strategic and/or Consultant for direction on additional information needed.
    • Initiate Marketing process including instructing and overseeing Support in gathering all RFP documents from client or carrier. - Ensures the accuracy of the Marketing request. - Gives direction on alternates to be quoted. -Ensures proposals are correct and match marketing request and communicates to Consultant. Presents proposals to Strategic or Consultant and participates in formulating strategy for carrier negotiation and client strategy What you need to have: -
      • Bachelor's Degree or equivalent work experience
      • Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
      • Ability to dial into the details, ensuring accuracy of the minute details of a project or task.
      • Life & Health License or ability to obtain within first 90 days
      • Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future. What makes you stand out:
        • Three (3) - Six (6) years of experience in HR or Benefits Administration
        • Prior experience working in broker/carrier environment MMA encourages all its colleagues to pursue dreams without limits. We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: flexible, hybrid work environment, health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, and other programs. Our organization is no exception. MMA was named a 2022 Top Workplace and Top Workplace awards for cultural excellence in the areas of professional development, DE&I practices, and employee well-being. At MMA, your future is limitless. For more information about our company, please visit us at: Marsh McLennan and its Affiliates are EOE -Minority/Female/Disability/Vet/Sexual -Orientation/Gender Identity employers. #LI-hybrid #MMAEHB

Keywords: Marsh McLennan, Charlotte , Client Manager EHB (MMA Mid-Atlantic), Executive , Charlotte, North Carolina

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