Senior Assistant Director of Loans
Company: University of North Carolina at Charlotte
Location: Charlotte
Posted on: March 19, 2023
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Job Description:
Position Number: 001136
Department: Enrollment Management (Adm)
Employment Type: Permanent - Full-time
Months Per Year: 12
Essential Duties and Responsibilities:
The Senior Assistant Director serves under the general supervision
of the Senior Associate Director for Compliance and Operations. The
Senior Assistant Director is responsible for managing 3 direct
reports that administers all federal, private and institutional
loan programs. This position monitors compliance for all loan
programs, oversees the completion of monthly federal and private
loan reconciliations, ensures the delivery of loans are timely,
conducts internal audits and reviews, provides ongoing staff
development and training related to federal, state, and
institutional regulations/policies. The Senior Assistant Director
will provide excellent quality customer service, consistency of
information, and support outreach efforts to all university
stakeholders and the community at large.
The major responsibility of the Senior Assistant Director is to
assist and manage a team of 3 direct reports for the processing of
federal, private, and institutional loan programs. This position
will be responsible for providing information and training on
financial aid policies and procedures to prospective students,
parents and staff.
Minimum Experience / Education:
Bachelor's degree required. Minimum of 5-7 years progressively
responsible work experience in financial aid, including the use of
automated financial aid systems, preferably Ellucian Banner.
Working knowledge of federal and state regulations governing
financial aid.
Strong administrative background including a minimum of 2 years of
supervisory experience.
Excellent written, interpersonal communication, organizational and
analytical skills.
Proven customer service skills and enthusiasm for providing
exceptional service to all.
Ability to work in an ever-changing environment and effectively
manage multiple projects simultaneously.
Must be flexible and able to adapt to demanding circumstances while
fostering and maintaining a high level of customer service and
total quality management.
Willingness to be part of a flexible work schedule that requires
evening hours and occasional weekend duties.
Proficiency in Microsoft Office (Word, Excel,PowerPoint, Access)
and other relevant computer based programs.
Preferred Education Skills and Experience:
Master's degree preferred.
Other necessary skills include:
Considerable knowledge of automated systems, both mainframe and PC
based. Ellucian Banner experience highly preferred.
Thorough knowledge of rules and regulations governing state and
federal student aid programs.
Sound leadership, analytical and organizational skills
Excellent communication skills with the ability to express position
and procedures clearly concisely in oral and written form.
Ability to exercise sound judgment and discretion in applying and
interpreting policies, procedures, and regulations.
Ability to establish and maintain effective working relationships
with other staff members, campus departments, outside agencies and
student/families.
Keywords: University of North Carolina at Charlotte, Charlotte , Senior Assistant Director of Loans, Executive , Charlotte, North Carolina
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