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Service Manager

Company: Rush Enterprises
Location: Charlotte
Posted on: January 27, 2023

Job Description:

Rush Truck Leasing is the leading truck leasing and rental solutions provider, operating through a network of dedicated stores as well as through Rush Truck Centers locations. We provide a wide variety of trucks for full-service lease or rent, including Class 6, Class 7 and Class 8 trucks, heavy-duty cranes and refuse haulers. Our fleets are offered on a daily, monthly or long-term basis, and include premium Peterbilt and International brands. Rush Truck Leasing offers PacLease and Idealease full-service, TRAC and walk-away leases as well as financing, contract maintenance and truck rentals.The Service Manager runs an efficient service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Manages existing portfolio of business to maximize customer retention and ensure success in replacement/add opportunities.Rush Truck Leasing opens the door to the world of opportunity. We are the premier commercial transportation solutions provider for businesses across North America. Our network of Idealease and PacLease partners allow us to offer our customers complete truck leasing and rental solutions across our network of dealerships. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Responsibilities:

  • Prepare and administer an annual operating budget for the service department.
  • Achieve variable cost, maintenance overhead and operating profit objectives.
  • Greet customers, communicate clearly and professionally any changes in repair(s) that would affect cost and/or delivery expectations.
  • Monitor and control the performance of the department using appropriate reporting and tracking systems.
  • Monitor technicians daily productivity reports and corresponding payroll records.
  • Account for all documents; ensure that none are missing, and all are processed correctly.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Prepare pricing guides and maintenance menus for frequent labor operations.
  • Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
  • Develop and maintain a quarterly customer visitation schedule.
  • Maintain reporting systems required by general management and corporate personnel.Benefits:We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.Basic Qualifications:
    • High school diploma.
    • Two years service department experience in a commercial dealership environment.
    • Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the companys insurance carrier. Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledThis job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Keywords: Rush Enterprises, Charlotte , Service Manager, Executive , Charlotte, North Carolina

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