Pro Services Manager

Company: Floor & Decor
Location: Charlotte
Posted on: January 26, 2023

Job Description:

PURPOSEThis position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge.MAJOR RESPONSIBILITIESProspect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales.Maintain current list of all prospects in electronic database as specified by companyDevelop pricing and business development strategies in collaboration with and under the direction of company and/or location managementWork with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales effortsParticipate in trade associations, trade shows and assists in other promotional effortsAnalyze local market to identify market opportunities, prospective companies and associated buyersFollow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects' contract calendars, prepare reports on status of leads and other reports as requiredPlan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive MerchantMake sales presentations to prospective customersSolicit orders and process approved services to achieve sales goalsMeet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referralsDevelop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriateEnhance and maintain business development skills through participating in a variety of training programs as assignedMINIMUM ELIGIBILITY REQUIREMENTSThree years of outside sales experience (Retail industry preferred)Demonstrated skills in the areas of sales and business developmentAbility to analyze sales data, develop recommendations and solutionsExcellent planning, organizational and time management skillsAbility to interact effectively at all levels and across diverse culturesPersuasive communication skills (oral and written) and be able to deliver "executive-level" presentationsAbility to be an effective team member and handle project assignments responsiblyMust possess excellent customer service skills and be results orientedAbility to multi-task, meet deadlines, and work in a fast-paced environmentMust have a valid driver's license and proof of automobile insuranceWORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)Frequent travel required including air and car travelWhile performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.PHYSICAL/SENSORY REQUIREMENTSMedium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.Store HoursMonday - Friday 7:00 AM - 7:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & RewardsBonus opportunities at every levelCareer advancement opportunitiesRelocation opportunities across the country401k with discretionary company matchEmployee Stock Purchase PlanReferral Bonus ProgramA personal holiday and Volunteer Time Off programMedical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)Equal Employment OpportunityFloor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Keywords: Floor & Decor, Charlotte , Pro Services Manager, Executive , Charlotte, North Carolina