Pro Services Manager
Company: Floor & Decor
Location: Charlotte
Posted on: January 26, 2023
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Job Description:
PURPOSEThis position is responsible for providing leadership of
the Pro business within a designated sales territory by driving
sales growth and profitability using appropriate marketing and
sales methodologies and building account relationships. Monitor key
performance indicators for assigned professional customers, and
meet or exceed financial performance to plan by working with the
Chief Executive Merchant and Regional Pro Services Manager. Review
pertinent Pro customer satisfaction results to understand
customers' perspectives, and use the information to drive local
decisions and strategies to improve competitive edge.MAJOR
RESPONSIBILITIESProspect continuously for new clients through a
variety of techniques, including telephone solicitation, in-store
sales and occasional outside sales.Maintain current list of all
prospects in electronic database as specified by companyDevelop
pricing and business development strategies in collaboration with
and under the direction of company and/or location managementWork
with company sales, operations and marketing department to focus
sales efforts on developed and internet leads and in developing
campaigns to maximize sales effortsParticipate in trade
associations, trade shows and assists in other promotional
effortsAnalyze local market to identify market opportunities,
prospective companies and associated buyersFollow-up on referrals
and self-generated leads to identify buyer influences and any
timing issues, monitor prospects' contract calendars, prepare
reports on status of leads and other reports as requiredPlan
prospect visits with appropriate operations personnel, such as the
Regional Pro Service Manager or Chief Executive MerchantMake sales
presentations to prospective customersSolicit orders and process
approved services to achieve sales goalsMeet regularly with new
clients to assess level of satisfaction with services and to
develop a list of strong referralsDevelop and submit proposals and
responses to RFQs and RFPs issued by prospective clients after
obtaining pricing and specifications approval from management as
appropriateEnhance and maintain business development skills through
participating in a variety of training programs as assignedMINIMUM
ELIGIBILITY REQUIREMENTSThree years of outside sales experience
(Retail industry preferred)Demonstrated skills in the areas of
sales and business developmentAbility to analyze sales data,
develop recommendations and solutionsExcellent planning,
organizational and time management skillsAbility to interact
effectively at all levels and across diverse culturesPersuasive
communication skills (oral and written) and be able to deliver
"executive-level" presentationsAbility to be an effective team
member and handle project assignments responsiblyMust possess
excellent customer service skills and be results orientedAbility to
multi-task, meet deadlines, and work in a fast-paced
environmentMust have a valid driver's license and proof of
automobile insuranceWORKING CONDITIONS (TRAVEL, HOURS,
ENVIRONMENT)Frequent travel required including air and car
travelWhile performing the duties of this job, the employee is
occasionally exposed to a warehouse environment and moving
vehicles. The noise level in the work environment is typically
moderate to noisy.PHYSICAL/SENSORY REQUIREMENTSMedium Work -
Ability to exert 20-50 pounds of force occasionally, and/or 10-25
pounds of force frequently, and/or greater than negligible up to 10
pounds of force constantly to lift, carry, push, pull, or otherwise
move objects. The employee is often required to use their hands and
fingers, to handle or feel. The employee is occasionally required
to stand, walk, reach with arms and hands, climb or balance, and to
stoop, kneel, crouch or crawl.NOTE: All duties and responsibilities
listed are considered to be essential job functions and
requirements, and are subject to possible modification to
reasonably accommodate individuals with disabilities. Marginal
functions of the position (those that are incidental to the
performance of fundamental job duties) have not been included.
However, the omission of specific statements of duties does not
exclude them from the position if the work is similar, related or
logical assignment to the position.This job description does not
constitute an employment agreement between the employer and the
employee, and is subject to change by the employer as the needs of
the business and requirement of the job change.Store HoursMonday -
Friday 7:00 AM - 7:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM -
6:00 PMBenefits & RewardsBonus opportunities at every levelCareer
advancement opportunitiesRelocation opportunities across the
country401k with discretionary company matchEmployee Stock Purchase
PlanReferral Bonus ProgramA personal holiday and Volunteer Time Off
programMedical, Dental, Vision, Life and other Insurance Plans
(subject to eligibility criteria)Equal Employment OpportunityFloor
& Decor is an equal opportunity employer and is committed to equal
opportunity for all associates and applicants. F&D recruits,
hires, trains, promotes, compensates and administers all personnel
actions without regard to race, color, religion, sex, sex
stereotyping, pregnancy (which includes pregnancy, childbirth and
medical conditions related to pregnancy, childbirth or
breastfeeding), gender, gender identity, gender expression,
national origin, age, mental or physical disability, ancestry,
medical condition, marital status, military or veteran status,
citizenship status, sexual orientation, genetic information or any
other status protected by applicable law.This policy applies to all
areas of employment, including recruitment, testing, screening,
hiring, selection for training, upgrading, transfer, demotion,
layoff, discipline, termination, compensation, benefits and all
other privileges, terms and conditions of employment. This policy
and the law prohibit employment discrimination against any
associate or applicant on the basis of any legally protected status
outlined above.
Keywords: Floor & Decor, Charlotte , Pro Services Manager, Executive , Charlotte, North Carolina
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