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Charlotte Region Service and Delivery Director - Remote Hybrid - Charlotte Area

Company: Magna5 MS LLC
Location: Charlotte
Posted on: November 26, 2022

Job Description:

**Hybrid position. Candidate must live within 60 miles of Charlotte, NC. Charlotte Region Service and Delivery DirectorMagna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back-up and disaster recovery, to name a few. Our clients are small to mid-size enterprises that look to us to improve their IT performance, enhance the experience of their end-users and allow them to focus their resources on projects that are strategic to their organization's business plan. This position will direct the efforts of our small but rapidly growing team servicing clients in the North and South Carolina area and will be a primary technical management contact for those clients. We are looking for someone with a proven track record in staff and client management as well as a background in implementing and designing technology. What You Bring to the Team:Strong communication and interpersonal skills. You will be a technical management level contact for our clients in the Charlotte area.Ability to manage your team, and yourself, to deliver against stringent client deadlinesThe ability to set high-performance standards for the delivery of quality services to our clients and to be accountable for operational performance and capacity planning.8+ years in the IT industryMinimum 3 years of management experience that includes direct supervisory responsibilitiesExperience interfacing with customers to build relationships and understand their needsExperience working for a Managed Service Provider or similar IT services organization.Must have exposure to multiple areas of IT related to infrastructure and operational support. Has demonstrated success in leveraging technology to match business objectivesAbility to establish effective working relationships with executives, sales, account managers and key business partners. We believe strongly that we win as a team.Collaborate with other leaders within the organization to establish, communicate, and implement strategic capabilities Experience with ticket & project tracking systems and methodologies (ConnectWise, N-able, IT Glue & Wrike)

Certification Expectations: Bachelor's degree desired, but equivalent relevant experience will be consideredITIL certification (Desired)Technical certifications (Preferred) Work PerksThis role is expected to be a hybrid, where some in-person time at our Charlotte office is expected, but a significant percentage can be conducted remotely. Extensive paid time off including paid holidays and float holidays Bonus potential based on individual and company performanceHighly competitive and flexible medical, dental, and vision benefits plans to suit your needs 401(k) with generous employer match Tailored Life and Disability insurance plans Full reimbursement for approved professional certification and career enriching opportunitiesLocation, Hours & ScheduleThe person filling this role must be located either in the Charlotte North Carolina metropolitan area or in reasonable proximity to it. Primary business hours are Monday-Friday 8am - 5:00 pm EST) with occasional after-hours or weekend work for incident troubleshooting, escalations, or project work. .What We DoMagna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at PM21PI197024559

Keywords: Magna5 MS LLC, Charlotte , Charlotte Region Service and Delivery Director - Remote Hybrid - Charlotte Area, Executive , Charlotte, North Carolina

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