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Director of Dining Operations

Company: The Peninsula Club
Location: Cornelius
Posted on: November 26, 2022

Job Description:

Are you an enthusiastic, engaging leader with a passion for serving others? Are you a seasoned hospitality professional, seeking a role that empowers you to use your skills and experience to engage and lead a team of talented service team members? If yes, this is the job for you!With an upcoming golf course renovation and a highly active membership, The Peninsula Club continues to grow. We are looking for a dynamic and servant-leader to inspire, coach, and train our dining services team to greatness! About the Club The Peninsula Club opened in 1990 and is Lake Norman's premier private member owned country club. The Club is situated just north of Charlotte, NC, located along 11 miles of Lake Norman shoreline. The Peninsula Club is the heart of the community with a spectacular 35,000 square foot Clubhouse and Rees Jones designed golf course overlooking Lake Norman. The Clubhouse features two restaurants, each with outdoor terraces/patios. The Veranda is our adult-only dining area on the upper level. Mulligan's is a family-friendly, bar-and-grill environment on the lower level. Both restaurants offer inside and outside seating. In addition to the two main dining outlets, the Club offers a Men's Lounge & seasonal poolside dining at the Splash Caf--._--- 860 Members--- $4M F&B Volume--- POS system: Jonas--- Dining Amenities: Mulligan's (92 indoor & 71 outdoor), Veranda (98 indoor & 40 outdoor), Men's Lounge (40 indoor)_ About the Role The Director of Dining Services is primarily responsible for leading the execution of The Peninsula Club's dining services and related operations throughout the Club. They will act as the face of these operations with a hands-on approach and an understanding that full on-the-floor member and team engagement is critical to success in this position. They will lead the charge with creating and improving service standards and training of all dining services team members. This position will work closely with the Executive Chef and Director of Member Activities & Events to ensure food and beverage programming and member services are coordinated to ensure the highest level of member satisfaction. Your Contribution to Our Team Will Include: Serves as the face of the Club's food & beverage operation by being visible and interactive during service to both our membership and team members. Oversees daily operation of all dining outlets, including appearance, upkeep, and cleanliness of all food and beverage facilities. Recruiting, hiring, scheduling, and training of staff to support the ongoing operations of the Club. In-depth knowledge of leadership, coaching, and support techniques. Ensures that a positive and healthy working environment exists throughout the Club. Attend all Department Head staff meetings, Food & Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform daily line up to review events of the day and menu specials. Provides exceptional member service and uses prompt and responsive follow-through. Asks questions to identify members' needs and/or expectations. Ability to respond effectively to the most sensitive inquiries or complaints. Consistently evaluates SOPs necessary to improve operations. Empower the team to find innovative solutions and prepare to be a club of tomorrow. Develop and implement operating budgets for dining outlets, based upon service needs and projections, and ensure daily best practices to achieve financial expectations and objectives. Oversees the ordering and inventory of all purchases including beverages, wine, beer, liquor, etc._ Direct Reports: - Restaurant Managers (4x)- Club Sommelier/Beverage Manager (1x)- 50+ line-level service team members_ What You'll Need to Be GREAT: Has a strong operational management record and possesses full understanding of front and back of the house operations with a proven reputation for food and beverage excellence. Ability to engage with members as well as staff and be incredibly empathetic to the needs of both constituents. Excellent written and verbal communication skills. Proven history of team management, organizational, and coaching skills. Able to develop and implement staff training programs in all areas of the food and beverage operation. Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results. Thorough knowledge of food, beverage, and labor costs on how they relate to P&L, budget, forecasting, etc. Must Have Minimum Qualifications: _--- Minimum of 5+ years in Club Management or Food & Beverage Management required.--- A Bachelor's Degree from a four-year university or college, preferably in Hospitality Management is preferred. In lieu of the degree, substantial private club or hospitality experience will be fairly considered.--- Strong technical literacy including Microsoft Suite (specifically Word and Excel), payroll management, and POS_Job Types: Full-time, Part-timePay: $75,000.00 - $85,000.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insuranceSchedule: Day shift Monday to Friday Weekend availabilitySupplemental pay types: Bonus payWork Location: One location

Keywords: The Peninsula Club, Charlotte , Director of Dining Operations, Executive , Cornelius, North Carolina

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