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Home Lending Change Management Business Design & Execution Manager

Location: Charlotte
Posted on: November 25, 2022

Job Description:

About this role:

Wells Fargo is seeking a Home Lending Change Management Business Design & Execution Manager to support the Business Execution and Planning team within the Change Management organization. The Home Lending Change Management Business Design and Execution Manager and team will be responsible for change management services that support all change management stakeholders in Home Lending. This team is responsible for process management and ongoing continuous improvement in alignment with ECM and Technology policy and procedure. As well as serves as SMEs to engage and partner with change management stakeholders for all process and procedure maintenance including but not limited to training and communication content, issue and defect resolution and process integration, improvement, and reduce redundancy. The Business Design and Execution Manager will be a trusted advisor working with senior leaders to define and deliver required business change outcomes. Must have experience with enterprise transformation work, strategic thinking, ability to plan, organize, and drive for results, and helping teams adapt to major business changes.

In this role, you will:

  • Lead execution on change management business design and end-to-end change strategy on highly complex change initiatives supporting Home Lending.
  • Lead strategic business design conversations to leverage the company's end-to-end change management framework, methodology, system, and tools to ensure efficiency, consistency, and alignment with other capability such as risk management or Enterprise Change Management teams.
  • Demonstrate business execution skills to coach/advise and influence strategic decisions of product cabinets, business leaders, and product teams to ensure progress and adherence toward sustainable change management outcomes.
  • Deliver and recommend improvements in end-to-end change management, including "best in class" practices to strengthen Home Lending's change management impact and value to customers.
  • Own operational deliverables, including helping drive cadence and communication with internal teams to showcase business results. This includes designing key metrics in collaboration with Change Management stakeholders and business stakeholders.
  • Monitor and identify controls of the TOM and business process performance. Oversee execution of these controls.
  • Provide expertise and collaborate with business partners across Home Lending to support change optimization efforts to enable effective and efficient delivery of services.
  • Provide change teams with a line of sight between their work and Home Lending's goals and strategy.
  • Act diplomatically with internal clients, including showing an ability to solve problems and find resolutions when there is conflict.
  • Mentor and guide talent development of direct reports and assist in hiring talentRequired Qualifications, US:
    • 6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • 4+ years Leadership experienceDesired Qualifications:
      • Experience in understanding and interpreting policies and assessing the adequacy of change management policies, procedures, and processes.
      • Knowledge and understanding of process design, modeling, and development.
      • Experience operating successfully in a complex, heavily matrixed corporate environment.
      • Experience planning and organizing cross functional work, building teams, and managing stakeholder groups to drive complex, high-priority efforts through to completion.
      • Experience identifying risk factors and ensure enactment of appropriate controls.
      • Knowledge and understanding of risk management in the financial services industry.
      • Experience communicating effectively, in both written and verbal formats, with senior executive-level leaders.
      • Experience working effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
      • Proven leadership ability to drive successful execution of business initiatives.
      • Prior experience in regulatory driven initiatives including regulatory and industry engagement.Job Expectations:

        Willingness to work on-site at stated location(s):
        • Charlotte, NC - 301 S Tryon St, Charlotte NC 28282
        • Des Moines, IA- 801 Walnut St. Des Moines IA 50309
        • Minneapolis, MN- 90 South 7th St. Minneapolis, MN 55402
        • Phoenix, AZ- 100 W Washington St. Phoenix, AZ 85003
        • San Antonio, TX- 40 NE Loop 410, San Antonio, TX 78216Preferred location(s) listed above. Relocation assistance is not available for this position.

          This position is not eligible for Visa sponsorship.

          We Value Diversity

          At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

          Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

          Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

          Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: WELLS FARGO BANK, Charlotte , Home Lending Change Management Business Design & Execution Manager, Executive , Charlotte, North Carolina

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