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Account Manager 2

Company: WorkSmart
Location: Charlotte
Posted on: September 24, 2022

Job Description:

DescriptionThe Account Manager is responsible for building and maintaining strong relationships with an assigned set of clients by working closely with a team of technical consultants to deliver consistently exceptional service.Core Responsibilities

  • Manage relationships with assigned clients, including performing regular client reviews and resolving service, project, and billing issues.
  • Ensure new clients are onboarded to WorkSmart services efficiently, and develop and deliver recommendations based on onboarding discoveries.
  • Consult and advise assigned WorkSmart clients on best practices and strategies for IT systems and business planning. Develop, quote, and present solutions to clients.
  • Report key metrics weekly.Key Metrics
    • Client Revenue Retention
    • Monthly Services under Management
    • Net Promoter Score / Customer SatisfactionRequirements
      • Have at least 3 years of experience working with and consulting small & medium businesses regarding information technology.
      • Have 5+ years of customer service experienceYou'll also need:
        • excellent communication (written and oral) skills
        • excellent documentation and record-keeping skills
        • the desire and ability to learn new technologyThis is a hybrid position. Employees will work both on-site and remotely.
          BenefitsThis is a full-time salaried position with excellent benefits.
          • Overtime pay, even though it is a salaried position (Fluctuating Work Week)
          • Health, Dental, and Vision insurance
          • Short- and Long-term disability, plus basic life, at no cost to you
          • 401(k) with corporate match
          • Bonus program
          • Wellness reimbursement
          • Up to 4 paid days per year for volunteer activitiesCore ValuesOur core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these three core values as a filter through which we make decisions. And by embodying these values as an organization and as individuals, we will continue to grow and succeed.Doing the Right Thing
            • End results matter
            • Finishing is key
            • Flexibility makes things better
            • Be invested in the outcome
            • It takes heart & hustlePersonal Connections
              • People come first, technology second
              • Make strong connections internally & externally
              • Be compassionate
              • Be collaborativeBe Curious
                • We believe asking questions in tough situations leads to creative solutions
                • We are willing to try new things
                • "It's always been that way" isn't good enough
                • We seek to understand other perspectives

Keywords: WorkSmart, Charlotte , Account Manager 2, Executive , Charlotte, North Carolina

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