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Director, Program/Project Management - Credit Cards

Company: USAA
Location: Harrisburg
Posted on: September 24, 2022

Job Description:

Purpose of JobAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.This is a people manager position. Partner with Senior Leaders and Product Management teams to connect execution with strategy, prioritize key initiatives, change management & improve solutions delivery. Leads and motivates cross-functional teams to implement internal multiple, moderately sophisticated non-IT Enterprise work efforts supporting strategic and operational plans. Oversees and runs priorities, budget, and continuous planning cycle activities. Plans, advises, leads and handles resources (FTE and CNE (Contracting personnel) in optimizing cross-business integration of work efforts and supporting business and procurement processes to meet member needs as defined in the requirements. Ensures execution or efforts is aligned and integrated with corporate strategies, plans and initiatives.Job RequirementsTasks:Identifies and manages existing and emerging risks that stem from business activities and the job role.-- -Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.-- -Follows written risk and compliance policies, standards, and procedures for business activities.-- -Drives and oversees teams responsible for implementation of multiple, project initiatives that may require enterprise-level visibility to achieve strategic business goals and operational objectives.Manages and coordinates operational planning efforts related to cross-business integration of the work efforts.Consults with senior and executive management and serves as a liaison to internal and external partners on department and enterprise strategies.Facilitates strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.Provides advice and guidance and negotiates approval of communication materials with executive management and Subject-Matter-Experts.Ensures communications meet established standards of appearance and content and that all logistical requirements are satisfied.Supports and advises management through research and analysis of internalexternal business data including industry best practices and competitive information.Applies expert knowledge of work efforts management to ensure efforts meet defined objectives, follow a structured timeline and are delivered on-schedule and within budget, including dashboard monitoring, metrics synthesis and quality assurance methods.Monitors the team's work efforts and deliverables and ensures team is following and adhering to risk management frameworks; assists with early warning detection, problem triage, solution development and implementation.Manages a highly matrixed environment and builds and maintains relationships with senior level executives.Ensures compliance with company and regulatory policies and procedures.Ensures work efforts plan (or equivalent) is created and achieves intended outcome.-- -Defines and controls the overall delivery of work efforts to meet the goals, objectives and success criteria.Manages work efforts deliverables to control work efforts scope.Establishes overall work efforts cadence for communication with impacted stakeholders, and provides framework for underlying work efforts(s) communication plans.Facilitates, sequencing, prioritization and scheduling for work efforts or epic (and supporting work).Participates in work effort closure activities to determine benefit business impact realization to include retrospective management.-- -Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. -- -Minimum Education:Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.Minimum Experience:8 years relevant experience in project or program management, including planning, tracking and delivery.3 years of direct team lead or management experience.-- -Demonstrated experience influencing business decisions.Experience providing leadership and management oversight, including planning, organizing, and evaluating work and managing the budgetary process, including performing long-range financial planning.Experience on project and program management and execution experience delivering complex work efforts working with recognized program andor project methodologies (i.e. Waterfall and Agile).Experience supporting projects with complex deliverables including dependencies across organizations.Extensive understanding of risk management policies and procedures.Preferred Qualifications:At least 8 years proven experience working at a FinTech andor Financial Institution3+ years of Credit Card experience in financialbusiness analysis, accounting, and portfolio optimization practices.Proven track record to clearly articulating complex issues, risks, and proposed solutions to various level of management, including Executives.Possess at least one of the following certifications: SAFe Program Consultant (SPC) andor SAFe Lean Portfolio Manager (LPM) andor Project Management Professional (PMP).The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the pensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.To see details on our outstanding benefits, visit USAA Total Rewards.Relocation assistance is not available for this position.#fsb

Keywords: USAA, Charlotte , Director, Program/Project Management - Credit Cards, Executive , Harrisburg, North Carolina

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