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Senior Product/CIG Relationship Manager

Company: Truist
Location: Charlotte
Posted on: September 24, 2022

Job Description:

Req ID: R0062276The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email toAccessibilityor call 877-891-2510 (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:This role is a Senior Product Manager/CIG Relationship Manager position in the digital organization to understand the intersection of digital technology, client insights, and business results and partner with Executive Leadership, Senior Leadership Team and lines of business (LOBs) to help them understand and act on digital as a transformative force. Possess a deep knowledge of digital (technology) and payments and collaborate across all facets of Truist to help lead and accelerate Truists CIG/CML digital transformation program. Play a significant part in shaping Truists digital vision, strategy, and long-term strategic priorities and direct activities that determine digital investments. Serve as thought leader within the industry and represent Truist in a variety of forums, committees, and boards.The CIG Relationship Manager is a proven leader, capable of partnering with a wide cross-section of partners to help create innovative and compelling digital experiences for our Truist clients. The CIG Relationship Manager is responsible for driving the digital innovation roadmap for our CIG/CML segments by defining and prioritizing product strategies to create intuitive, distinctive experiences for our Truist clients and teammatesEssential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Research, analyze, and learn about a target client segment, to garner a deep understanding of their segment and that segments financial needs.
  • Be an expert with respect to the competition, industry trends, and changing customer needs. Demonstrate thought leadership and champion the CIG, CML, CRE business vision across the company.
  • Analyze the market and competitive environment to define a differentiated product vision that delivers unique value. Translate analyses into sound recommendations based on data and experience.
  • Collaborate with a wide variety of partners to align on strategy and develop a Innovation roadmap that supports business goals for distinctive and leading client and teammate experiences.
  • Collaborate and engage key stakeholders, including lines of business, operations, and other functional areas in the planning and execution of projects.
  • Write epics and features in support of the defined roadmap, working with partners to prioritize across teams.
  • Frame new and ambiguous business and technical issues to shape Truists digital vision, strategy, and long-term growth and innovation plans.
  • Possess a broad corporate perspective with knowledge across a variety of functional areas including technology, marketing, business lines, risk, legal, and compliance.Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Competitive Landscape and Insights
    • Monitor the digital marketplace trends across corporate business lines and identify, prioritize and assess experience-related trends, business/service models and underlying enablers that meet core client needs, make our businesses more profitable and align with Truists strategic priorities.
    • Lead fact-driven analysis of the market; develop points of view and recommendations that influence teams on top of mind client experiences.
    • Benchmark Truist digital products and services (with direct and indirect competitive set) to identify pockets of opportunity and areas of best practice for concept testing, prototyping and/or development.
    • Anticipate and evaluate disruptive experiences that have potential to shift client expectations and behaviors, and develop points of view on Truist implication and approach.
    • Frame complex business issues and strategies and present executive-level recommendations for action around new or emerging business opportunities in a concise and persuasive manner.Industry Leadership and Engagement
      • Drive the development of the enterprise digital strategy, including periodic and annual formal reviews of the companys long -term strategic plan.
      • Leverage extensive knowledge of current and emerging digital technologies/capabilities to assist businesses across the enterprise achieve their full economic potential in the era of the connected client.
      • Act as a digital subject matter expert (SME) to assist businesses across the enterprise with determining how digital will enable business model innovation.
      • Collaborate with Experience Design (XD) and technology development and their teams to develop a one to three year enterprise digital roadmap that reflects business unit needs/gaps, teammate needs/gaps.
      • Notable expertise in enhancing user experience, building upon pre-existing channels, and creating industry leading client experiences.Voice of Client/Teammate
        • Understand, analyze, organize data from multiple voice of client and voice of teammate channels to translate to business opportunities, share with business units/Lines of Business across the enterprise, share with digital to inform roadmap opportunities.
        • Identify key investment opportunities in innovative technology companies to leverage and deploy the technology to increase revenue and client engagement.
        • Participate in Agile ceremonies with feedback and point of view on features, designs based on client, teammate and industry trends and feedback.
        • Close engagement with Sales teams to gather feedback on needs/gaps in digital offer, improvements to client and teammate experience.Required Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • Bachelors degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
          • Ten or more years of banking, financial services, or other relevant work experience
          • Five or more years of product, analysis, technology, and/or design experience
          • Five or more years of leading cross functional teams
          • Previous experience working as a Product Manager
          • Equal enthusiasm for high-level strategic planning and tactical daily execution
          • Experience defining/driving vision of experience programs and/or partnership based programs
          • Experience defining and delivering large-scale online initiatives
          • Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues
          • Ability to lead cross-functional teams without formal authority
          • Comfortable managing concurrent projects in a fast-based, results-driven environment
          • Comfortable with ambiguity, leading work autonomously, and making independent decisions
          • Excellent skills in presentation, facilitation, communication, and negotiation
          • Experience defining/driving vision of experience programs and/or partnership based programs
          • Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/visionPreferred Qualifications:
            • Masters degree in business, engineering, design, or technology field; banking or financial management education
            • Experience working with distributed teams (onshore/offshore)
            • Certified SAFe Product Owner/Product Manager (or equivalent)Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify 2017 SunTrust Banks, Inc. All rights reserved.SunTrust is federally registered service marks of SunTrust Banks, Inc.

Keywords: Truist, Charlotte , Senior Product/CIG Relationship Manager, Executive , Charlotte, North Carolina

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