Ticket Operations Manager (London Based)

Company: AEG
Location: Charlotte
Posted on: September 23, 2022

Job Description:

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Ticket Operations Manager Beyond Tickets: Creating Once-in-a-Lifetime Experiences Around the World

Who We Are

The Kentucky Derby, Formula 1 Racing, The Open Championship, Pro Football Hall of Fame, Barrett Jackson Auto Auctions - at QuintEvents, we are helping people live out their bucket lists. QuintEvents provides people once-in-a-lifetime experiences with our official partners to bring our customers tickets and experiences that are authentic and unique.

Our Culture

Progressive. Innovative. Fast-paced. Optimistic. Collaborative. Giving. Fun.

That's how our employees describe us.

Here at QuintEvents, our employees love the opportunity to travel to events, the family-like environment and the opportunity for growth in an ever-changing environment. If you can thrive in the chaos of a fast-growing business, want to be part of some of the most memorable moments in people's lives and love being in the know about the biggest, most exclusive events around, then QuintEvents might be the right company for you! Keep reading...

The Role

You will be responsible for managing the overall operations of the ticket office and providing reports on all tickets sold for events to accurately track ticket sales. Also, you will help to supervise the selection, placement, promotion, training, safety, appraisal, and discipline of all ticket office personnel.

Detailed Responsibilities:

• Manage and oversee the implementation of ticket products and technology, inventory, database management.
• Manage and maintain seating inventory for all ticket types and assigned events
• Serve as a point of contact for all ticket related questions and inquiries
• Coordinate with ticketing provider, Operations, and IT Department for technical needs for ticket database.
• Coordinate with the Event team, Finance, and Partner Management for processing and reconciling financial statements, daily reconciliation of ticket sales, event audits, and reporting to Executive team, as needed.
• Responsible for hiring and training of event time operations and service staffing including staff training material maintenance
• Manage and assist with the event build, maintenance, management, and settlement.
• Collaborate closely with other departments (Finance, Sales, Operations, and others) on best practices and policies.
• Responsible for all ticket operations & customer response and resolution at main/remote box office during assigned events
• Assist with remote box office location setup and maintenance for all events including pre-event testing
• Other duties as assigned
  
  Experience
  
  This position plays a vital role in our success. Here are some highlights of the type of person and background we believe would thrive:
  
  • 4+ years' experience in Ticket or Box Office Operations
  • Preferred experience related to hospitality and/or event management industry
  • Proven track record of effective project management
  • Bachelor's degree in Business, Hospitality Management or related field, or equivalent business experience
  • Strong computer skills, ideally with experience using Ticketmaster, Salesforce or other CRM type software
  • Ticket Sales experience is a plus
    
    A Successful Ticket Operations Manager at QuintEvents will:
    
    • Work with a sense of urgency for goal achievement
    • Multi-task in a fast-paced environment
    • Have a results focus in all you do
    • Be detail oriented
    • Have a problem solving orientation
    • Be comfortable taking direction and with follow up on timeliness, quality and accountability for results
      
      We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Keywords: AEG, Charlotte , Ticket Operations Manager (London Based), Executive , Charlotte, North Carolina