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General Manager

Company: Papa John's International
Location: Concord
Posted on: September 23, 2022

Job Description:

THIS IS A CORPORATE POSITIONJob Title: General Manager Job Code: MG40Job Family: Operations Career Path/Job Link Level:Job Function: Corporate Restaurant Operations Career Level/Cluster:Job Function Summary: (from job family descriptions)Manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure restaurant profitability.This is accomplished by being a self-sufficient leader, making quality decisions, and ensuring proper planning,forecasting, and systems are in place. Other responsibilities include the management of operations including theexecution of all Company policies, procedures, programs, and systems. Ensures compliance with all federal, state andlocal laws and ethical business practices.Job Purpose: (high-level summary of why position exists and what value it brings the organization)This position oversees all operational aspects of a Papa Johns restaurant including execution of all OperationsManager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and ShiftLeaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled,restaurant team members and delivery drivers report directly to the Operations Manager. Where this role isunavailable/unfilled, restaurant team members and delivery drivers report to the General Manager.Duties and Responsibilities: (5-8 key activities and decisions for which this role is accountable) Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reportsto address and correct areas of concern. Professionally and promptly respond to all customer concerns or issues.Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and buildbrand loyalty. Oversee training and execution of quality standards. Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearancestandards. Establish and communicate performance expectations and conduct timely and effective performancereviews with direct reports. Document performance issues and take appropriate disciplinary action, up to andincluding termination. Effectively coach and develop direct reports and build an atmosphere of teamwork, energyand fun, including the implementation of team member recognition programs to reward and retain high performingteam members. Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor andexecute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. Seekadditional sales through traditional and non-traditional methods by executing creative local restaurant marketingand creating a positive presence in the community. Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget,& correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriateplans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties.Plan and manage adequate inventory levels using the restaurants computerized inventory system to meet salesdemands and minimize loss. Manage companys assets by ensuring the restaurant is clean, fully equipped and allequipment operates properly; ensure restaurant meets safety and security standards at all times; overseepreventative maintenance and repairs when necessary.Functional Skills: Education, Experience & Certifications Analytical Skills: effectively uses data to generate insights foroperations excellence Planning & Prioritization: highest impact, highest value Financial & Business Acumen Communicates effectively and candidly Problem Solving; ability to use rigorous logic to solve problemswith innovative effective solutions Process Improvement: Strive to continually improve Ability to build and leverage talent Ability to work independently with minimal supervision, whileestablishing team goal and delivering results Two years successful restaurant management orsupervision experience preferred High school diploma (or equivalent) required Serv-Safe/Local/State Food Service Certification Basic accounting including invoice reconciliation andfinancial statement analysis Cash management skills Bilingual in certain markets Must have a drivers license valid under the laws of thestate(s) where the team member works, insurance,satisfactory vehicle and ability to driveSCOPEFinancial: (cost and/or revenue budget with exclusive authority) Reporting relationship: (what position does this job report to?) TBD Director of OperationsJOB PROFILEPHYSICAL DEMANDS:While performing the duties of this job, the team member is regularly required to stand, talk, hear, use handsrepetitively, handle, or feel, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, anduse fine finger dexterity. The team member is frequently required to bend, twist, reach with hands and arms includingabove shoulder level, crouch or stoop, kneel, repetitive use (or motion) of arms, hands, and feet, and use head andneck in a twisting or static motion and to look up and/or down, and lift and/or move up to 20 pounds. Occasionally, theteam member is required to sit, climb, balance, push and/or pull, and lift and/or move over 20 pounds.WORKINGCONDITIONS:Working conditions are normal for arestaurant environment.ADA: Papa Johns will make reasonableaccommodation(s) in compliance with theAmericans with Disabilities Act of 1990, includingchanges made by the ADA Amendments Act of2008.COMPETENCIES: (work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties andresponsibilities of his/her job.)Strive for Excellence: Knowledgeable about how organizations work; Knows how to get things done both through formal channelsand the informal network; Understands the origin and reasoning behind key policies, practices, and procedures; Understands thecultures of organizations.Harnessing Value and Potential: Uses a mentoring style that is honest, solid, and empowering; Drives team performance withoutcompromising the work culture; Provides ongoing coaching and follow up support to help team members achieve their desiredperformance; When coaching, ensures feedback is both constructive and objective.Customer Centric: Takes personal responsibility for increasing customer satisfaction; Ensures that a consistent message has beendelivered internally and externally regarding the Papa Johns customer brand; Promotes an environment where team membersand leaders (e.g., corporate office or restaurants) are held responsible for their role in delivering the customer service brandpromiseLeadership Courage: Clearly defines the expectations and how they will change for internal and external stakeholders; Managesany resistance to change within teams; Fosters an environment where team members and leaders egos and sense of entitlementare kept in check; Monitors the teams successes and failures and shows a willingness to course correct whenever necessary.Bias for Action: Demonstrates a willingness to jump into action wherever they might be needed; Using good judgment, seizesopportunities to improve systems and processes that impact team members performance; Demonstrates the ability to makedifficult decisions based on a minimum of planning.Optimizing Collaboration: Creates a team environment where hard and soft resources are openly shared; Facilitates teamdiscussion and open communication; Clarifies the role and responsibilities of each team member, as well as the leader; Sustainsthe teams energy by reinforcing the value of achieving the shared goal.Credibility and Influence: Can negotiate skillfully in tough situations with both internal and external groups; Can win concessionswithout damaging relationships; Can be both direct and forceful as well as diplomatic; Gains trust quickly of other parties to thenegotiations.OTHER INFORMATION: Must be 18 years of age or older Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and asemergencies arise Ability to successfully perform the job duties in the restaurant Exempt, salaried position Employment is contingent upon satisfactory results of a background checkMust be aligned with Papa Johns ValuesIt is the policy of Papa Johns to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. 101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.It is the policy of Papa Johns to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. 101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.

Keywords: Papa John's International, Charlotte , General Manager, Executive , Concord, North Carolina

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