Operations Manager - Account Transfers
Company: Wells Fargo
Location: Charlotte
Posted on: August 7, 2022
Job Description:
At Wells Fargo, we are looking for talented people who will put
our customers at the center of everything we do. We are seeking
candidates who embrace diversity, equity, and inclusion in a
workplace where everyone feels valued and inspired. Help us build a
better Wells Fargo. It all begins with outstanding talent. It all
begins with you. About this role:Wells Fargo is seeking an
Operations Manager within Business Operations as a part of Wealth
and Investment Management. This role jobs responsible for
activities that support the operational infrastructure,
performance, and efficiency. Learn more about our career areas and
lines of business at . In this role, you will:
- Manage and develop one or more specialized customer service and
operations functional teams within Operations area with complex and
risk in functional area
- Develop strategies to improve staffing processes, ensure
specialized functions meet regulatory guidelines in support of risk
management and compliance
- Engage stakeholders and internal partners associated within the
Operations area
- Work independently on moderately complex issues and
projects
- Identify opportunities for process improvement and risk control
development and escalates issues to more experienced
management
- Provide training, performance, evaluation and coaching of less
experienced team
- Make decisions and resolve issues regarding resources,
objectives and operations of functional area and team to meet
business objectives
- Interpret and develop policies and procedures for operation
functions with low to moderate complexity within scope of
responsibility
- Provide responsibility for budget and financial
performance
- Collaborate and influence all levels of professionals including
more experienced managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for
Operations
- Mentor and guide talent development of direct reports and
assist in hiring talentRequired Qualifications, US:
- 4+ years of Operations experience, or equivalent demonstrated
through one or a combination of the following: work experience,
training, military experience, education
- 2+ years of leadership experienceDesired Qualifications:
- Knowledge of the ACATS (Automated Customer Account Transfer
Service) System
- BA/BS degree or higher in business or finance
- Knowledge and understanding of securities industry
- Experience with BETA, SmartStation and BPM
- Ability to develop and negotiate solutions to issues with
partners or clients including escalations as needed
- Ability to interact with integrity and a high level of
professionalism with all levels of customers, team members and
management
- Strong analytical skills with high attention to detail and
accuracy
- Advanced Microsoft Excel skills
- Excellent verbal, written, and interpersonal communication
skills
- Successfully completed FINRA SIE and Series 99Posting Location:
- Saint Louis, MO,
- Charlotte, NC Pay Range:
- 73,,900.00 USD Annual We Value Diversity At Wells Fargo, we
believe in diversity, equity and inclusion in the workplace;
accordingly, we welcome applications for employment from all
qualified candidates, regardless of race, color, gender, national
origin, religion, age, sexual orientation, gender identity, gender
expression, genetic information, individuals with disabilities,
pregnancy, marital status, status as a protected veteran or any
other status protected by applicable law. Employees support our
focus on building strong customer relationships balanced with a
strong risk mitigating and compliance-driven culture which firmly
establishes those disciplines as critical to the success of our
customers and company. They are accountable for execution of all
applicable risk programs (Credit, Market, Financial Crimes,
Operational, Regulatory Compliance), which includes effectively
following and adhering to applicable Wells Fargo policies and
procedures, appropriately fulfilling risk and compliance
obligations, timely and effective escalation and remediation of
issues, and making sound risk decisions. There is emphasis on
proactive monitoring, governance, risk identification and
escalation, as well as making sound risk decisions commensurate
with the business unit's risk appetite and all risk and compliance
program requirements. Candidates applying to job openings posted in
US: All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. Candidates applying to job openings
posted in Canada: Applications for employment are encouraged from
all qualified candidates, including women, persons with
disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon
request in connection with the recruitment process.
Keywords: Wells Fargo, Charlotte , Operations Manager - Account Transfers, Executive , Charlotte, North Carolina
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