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IT Manager, Field Mobile Application Development

Company: Brightspeed
Location: Charlotte
Posted on: June 26, 2022

Job Description:

Company DescriptionCompany DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality---.designing and building a world class fiber network and creating a customer experience second to none.Check us out on the web!Job DescriptionBrightspeed has an exciting opportunity for a IT Manager, Field Mobile Application Development to join our rapidly growing team! As Manager, IT Field Operations Systems you will oversee evaluation, design, documentation, installation, implementation, testing, and performance for IT Field operations systems (Mobile & desktop). You will work closely with business/operations experts and IT leads to ensure alignment of dispatch systems with Brightspeed go-to-market strategies. You will ensure IT field operation system solutions integrate strategically into upstream & downstream workflows for Dispatch, Billing and SAP systems.As IT Manager, Field Mobile Application Development, your responsibilities will include:

  • Building a new team of software developers, testers, and support personnel to enhance, support, and maintain the field operations systems at Brightspeed, which will be used by Field technicians and supervisors. Field technician & supervisor systems to be supported on mobile and desktop platforms
  • Balancing priorities from multiple areas and finding innovative IT solutions to business problems
  • Assisting business partners with solutions for Field operation Optimization, efficiencies in technician job completions, workforce management for field supervisors
  • Deep understanding of Field operations
  • Identifying and driving implementation of automation to optimize field & dispatch center operations
  • Creating interfaces/APIs for upstream dispatch systems to consume job updates
  • Creating interfaces with Billing, time reporting and SAP systems
  • Innovative solutions to optimize field dispatches
  • Driving the addition of features to field operation systems to enable new capabilities to the tool
  • Building and supporting Cloud Platform instances needed for field operation systems
  • Working closely with vendor/3rd party partners to manage progress on solutions development and drive rapid progressQualificationsWhat IT TAKES TO CATCH OUR EYE:
    • Bachelors in Computer Science/network technology/ engineering or equivalent
    • 10+ years of experience in software engineering with preferably 5+ years of experience in telecom domain
    • Extensive experience driving software development and architecting IT solutions
    • 5+ years of experience in mobile development in cloud platforms
    • Firm grasp and experience with field operations, telecom network troubleshooting concepts
    • Ability to understand and explain complex technical information
    • Collaborative, team builder with strong communication skills, ability to negotiate, often at higher levels
    • Experience managing a team of employees and consultants to drive solution delivery
    • Project management skills
    • PMP certification
    • AGILE development experience Additional InformationWHY JOIN US?We aspire to contemporary ways of working.We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We meet you where you are...wherever you are, by providing sensible remote and hybrid work arrangements. Why? Because our purpose is to reimagine how people work, learn, play and connect!We Offer Competitive Compensation And Comprehensive Benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.Diversity, equity and inclusion are at the center of our grounding belief in Being Real.When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity EmployerPlease be advised that Brightspeed (Connect Holding LLC) requires its employees to be fully vaccinated against COVID-19, subject to the Company's legal obligations including potentially accommodating an employee's sincerely held religious beliefs or medical condition.

Keywords: Brightspeed, Charlotte , IT Manager, Field Mobile Application Development, Executive , Charlotte, North Carolina

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