Assistant Manager
Company: Planet Fitness Sunshine Fitness Management
Location: Cornelius
Posted on: June 26, 2022
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Job Description:
Overview:
The -Assistant Manager -will be responsible for -assisting in the
oversight of gym operations to ensure an exceptional "Judgement
Free" member experience as well as a financially successful
club.Monday- Wednesday 1PM-9PM; Thursday 11AM-7PM; Saturday
7AM-3PM
Responsibilities:
Assist in recruiting, hiring, training and developing a high
performing staff consisting of Member Service Representatives,
Trainers and Custodians.Assist in maintaining a welcoming
atmosphere for all members, prospective members and guests and
ensuring staff follows superior customer service guidelines.Assist
with Staff Management and provide backup support to Club Manager as
needed.Assist in scheduling and supervising staff.Member service
oversight - Ensuring -staff is providing a superior customer
experience at all times.Assist in resolving or escalating employee
issues or concerns.Involved in all front desk related activities
including:Answer phones in a friendly manner and assist callers
with a variety of questions.Check members into the system.New
member sign-up.Take prospective members on tours.Facilitate all
member requests, issues and questions.Assist in overseeing
cleanliness and maintenance of facility.Assist in ordering of
supplies using specific budget based on club requirements.Assist in
tracking statistics and reports (weekly, monthly, and
annually).Backup support for any employee who is absent.
Qualifications:
Superior customer service skillsSolid supervisory, diplomacy and
listening skillsBasic computer proficiency (Microsoft Suite)Hard
working, enthusiastic and energetic!Strong problem resolution
skillsCurrent CPR Certification requiredHigh school diploma/GED
equivalent requiredMust be 18 year of age -or olderPhysical
DemandsContinual standing and walking during shiftContinual talking
in person or on the phone during shiftMust be able to occassionally
-lift up to 50 lbs.Will occasionally encounter toxic chemicals
during shift -Sunshine Fitness Management, LLC provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. -On-site
interview will require a self-wellness check and completion of
questionnaire
Keywords: Planet Fitness Sunshine Fitness Management, Charlotte , Assistant Manager, Executive , Cornelius, North Carolina
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