Sr. Manager, Retail Sales Master Wireless Partners

Partners with the Director, Retail Partnerships in developing and managing sales plans to meet or exceed customer growth and revenue goals by overseeing the implementation of strategies for selling Charter products and services. Communicates overall plan, strategy and matrix requirements to Retail Sales Managers and monitors and evaluates results. Effectively manage crisis situations and escalate to Retail Partnership Senior Leadership as necessary. Assists with the budgeting process and manages departmental expenditures within budgeting guidelines. Manage, coach, develop and motivate Retail Sales Managers and their teams to achieve their performance objectives. Build a high performance team by recruiting, training and retaining the best talent. Coach, develop and motivate to achieve both individual and team objectives.Implement retail sales channel strategies to grow market awareness for the Charter brand, including development of new retail points of distribution.Develop sales incentives to drive retail sales growth by executing plans for selling Charter products and services through partnership distribution channels (retail/dealer/partner) Develop and manage relationships with Charter Authorized Retailers to grow effectiveness of retail channel by continuously monitoring trends, opportunities, issues and performing in-depth needs assessments.Manage the execution of Retailer support and service expectations within scope of responsibility, ensuring the clients expectations and requirements are met.Manage overall sales process and set appropriate performance metrics.Review channel performance dashboard and top level channel performance against strategic targets. Provide weekly status reports to Retail Sales Leadership as required.Learn and develop further knowledge of new technologies and selling points which includes enhancing expertise in the companys products and services.Provide input on training content and process based on communication with retail partners, industry best practices or recommended process improvements.Demonstrate company values, foster continuous learning and development, move team forward through change and create a positive work environment where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management.Provide guidance, monitor and manage the enforcement of all Company policies.Perform other duties as requestedREQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Strong analytical, statistical, quantitative, and deduction skills, and ability to make qualitative judgments on training, education and development resources in all types and formats.
Ability to build strategic partnerships within all areas of the organization by exhibiting excellent interpersonal, leadership, influencing and presentation skills
Knowledge of company process and procedure design and documentation
Ability to organize/prioritize work, manage multiple tasks and projects and function effectively
Ability to build a strong sales culture and high performing team
Demonstrated ability to deliver a strong customer experience
Knowledge of personal computer and software applications
Education
Bachelors Degree or equivalent work experience
Related Work Experience
Supervisory Experience 5+ years
Process Design/ Project Management Experience 3+ years
Corporate Work Experience 5+ years
Cable Industry experience 3+ years
Retail experience 5+ years
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of telecommunications products and services
Knowledge of working with multi-carrier partners
Knowledge of all functions and related tasks in the area of customer relations
WORKING CONDITIONS

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