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Senior Program Manager

Company: Festival Fun Parks, LLC
Location: Charlotte
Posted on: May 16, 2022

Job Description:

AvidXchange Charlotte NC, 1210 AVIDXCHANGE LN, CHARLOTTE, North Carolina, United States of America Req #3960 About AvidXchange -

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they'll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. But we're building more than a tech company - we're building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place. Job Overview The Senior Program Manager role will report directly into the leader of the Process & Change Delivery (PCD) function, a function which sits within the broader Service & Fulfillment Operations (SFO) organization. The SFO organization is accountable for, post-sale, delivery of customer value through people & process.

This role will be responsible for, in partnership with leaders across both PCD & SFO: intake management of all net-new demand driven by and/or impacting the SFO organization, resource & capacity management within the Process & Change Delivery team against initiative-demand, management of PCD routines dedicated to the portfolio health of SFO programs & projects, and where needed, program management of strategic programs driven by SFO.
This individual should have a strong foundation of experience in Program & Project management, demonstrating effective planning, execution and delivery of complex, cross-functional initiatives, with experience in both Portfolio Management & the design of operating models to enable effective management of risk, change & stakeholders.
The outcomes of this function are to ensure: new initiatives impacting or driven by SFO are effectively prioritized & strategically placed, resources within the Process & Change delivery function are maximized towards highest value work, active programs & projects within the SFO Portfolio are successfully executed to completion, and stakeholder expectations across both the SFO organization & AvidXchange organization as a whole are effectively managed - all towards enabling the AvidXchange organization as a whole towards accelerated growth & gross margin improvement, greater disciplined innovations, and ultimately, achievement of business objectives.
Job Responsibilities

  • Establishment & maintenance of processes, standards & artifact templates to enable effective adoption & utilization of both Program Management & Lean Six Sigma methodologies & disciplines within the Process & Change Delivery team, ensuring these are balanced with agility & speed
  • Establishment & management of the intake process for all new programs & projects driven by and/or impacting Service & Fulfillment Operations
  • Ongoing management of resource capacity within the Process & Change Delivery team against initiative-demand, serving up decisions for trade-off's where needed
  • Management of Process & Change Delivery routines dedicated to the portfolio health of SFO programs & projects
  • Ongoing portfolio analysis to drive continuous assessment of what should start, stop or continue (including where consolidation or recasting needed for ongoing strategic alignment)
  • Aggregation of initiative statuses (progress, risks, plans) to provide regular summaries on SFO Portfolio Health
  • Promote departmental, program and project vision in a clear and inspiring manner
  • Where needed, willingness to step-in and lead strategic programs alongside the Service Design function within the Process & Change Delivery team
  • Ongoing mentorship & support for the Service Design team as they navigate their individual programs or projects
  • Develop collaborative working relationships across the organization through excellent communication, customer service, and work product delivery
  • Identify and champion workable new concepts and ideas that positively impact the business Required Experience, Qualifications, and Skills
    • 7+ years of relevant experience of progressive growth in project and program management
    • 5+ years of leadership / supervisory experience
    • Demonstrated ability to drive large-scale change management within a complex, high-growth matrixed organization
    • Experience with senior executives and ability to create and deliver executive level summary reports / presentations; ability to simplify complexity through story-telling
    • Skillfully resolve conflict, persuade and negotiate with internal and external parties
    • Demonstrate strong performance management and people development skills, including motivating, coaching, mentoring and empowering
    • Skill in focusing on desired results, determining what is important, urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
    • Ability to work autonomously while maintaining a high-level of transparency into key decisions and issues
    • Experience and expertise with MS Office (word, excel), Visio, PowerPoint and product & project management tools (i.e. MS Project, Daptiv/Changepoint, Aha, CA PPM / CA Clarity, Aha, etc.) Preferred Experience, Qualifications, and Skills
      • Experience in FinTech, B2B, Payments preferred
      • PMI/PMP certification preferred
      • Exposure to lean six sigma & ability to design optimal processes & operational procedures preferred
      • Demonstrates strategic thinking; actively models critical thinking & thought leadership AvidXchange is an equal opportunity employer.AvidXchange is committed to equal employment opportunity in accordance withapplicable federal, state, and local laws. AvidXchange will not discriminateagainst applicants for employment on any legally recognized basis. Thisincludes, but is not limited to veteran status, race, color, religion, sex,sexual orientation, gender identity, gender expression, national origin, ageand physical or mental disability.
        • Job Family Project and Program Management
        • Job Function Technical Project/Program Management

Keywords: Festival Fun Parks, LLC, Charlotte , Senior Program Manager, Executive , Charlotte, North Carolina

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