Manager, US Talent Service (TS) Operations

Company: Deloitte
Location: Charlotte
Posted on: May 15, 2022

Job Description:

Talent Services, Manager - ELE Operations

This role is responsible for leading and managing efficient team operational items for the US Employee Lifecycle Events (ELE) team. This includes, but is not limited to, leading efforts related to defined service delivery timeframes, operations scorecard, performance and operational metrics, resources, and financial management in close conjunction with USI ELE as well.

Work you'll do

Designs and implements strategies to service the US member firm across all ELE disciplines:

• Closely collaborate with ELE Leadership to monitor metrics, scorecards, surveys, and adherence to service level agreements (SLAs), including collaboration with USI ELE on all activities to ensure alignment of priorities and ongoing responsibilities
• Build executive ready communications and presentations, including compiling data and summarizing key messages in support of ELE
• Provide governance metrics/presentations to be included in executive reporting dashboards or when requested on an ad-hoc basis
• Evaluate and recommend options around new and/or existing issues to ensure quality delivery standards are realized
• Partner with USI ELE to oversee the existing ELE issues tracking tool, triage incoming issues, ensure resolution and provide reports on an as needed basis
• Partner with USI ELE to manage and maintain the Service Area Catalog and requests from the Talent Services Program team for updates or opportunities to improve our services.
• Oversee existing and new compliance activities (i.e., DTE, travel guidelines, etc.) and escalate concerns to ELE Leadership as needed
• Establish and monitor internal and external governance structures to enable executive status reporting, issue management and risk planning
• Support the management of ongoing financials and headcount forecasting and the annual plan and budget as needed
• Create and maintain team knowledge management and learning and development
• Closely collaborate with ELE Leadership to create a purposeful and engaging culture within ELE, including focus on well-being and understanding the team's purpose and what success looks like
• Coordinate the agendas and manage the US ELE All Hands meetings, and other key forums
• Manage interaction with stakeholders responsible for preparing meeting materials, and respond as appropriate to inquiries from various leadership groups
• Take part in special project assignments to develop world class processes and tools for Talent Services ELE and overall Talent Services.
• Perform other job-related duties as assigned.
  The team
  
  The Employee Lifecycle Events (ELE) team is part of the Talent Services (TS) channel of the Deloitte Talent Organization. TS delivers a breadth of services through an innovative and customer-centric shared services model. The TS vision is to make a global impact through a distinctive Talent experience. The operating principles are to think business first, be bold in everything we do, own the experience, and seize every moment to grow. The ELE team focuses on providing services for our employees across the Deloitte US Firms, from the moment of acceptance of an offer to the time an employee may separate.
  
  Qualifications:
  
  • Bachelor's Degree and 8+ Years in HR Operations/project management
  • Outstanding oral and written communication skills, including presentation expertise
  • Ability to work independently on a variety of projects in a high volume, fast paced, and sometimes ambiguous environment required
  • Ability to partner with various teams and team leaders and provide guidance around how to proceed
  • Ability to manage multiple priorities simultaneously, be highly organized with a keen eye for detail, and be able to quickly respond to leadership adhoc requests and shifting priorities
  • Excellent organizational, planning, and problem-solving skills
  • Strong executive presence and experience interacting with senior leaders
  • Consultative and collaborative approach toward clients and ability to influence others
  • Excellent program/project management skills including motivating of project teams to deliver results in a timely manner
  • Ability to think both strategically and tactically
  • Understanding of a shared services organization
  • Strong quality and risk management skills
  • Proficiency with Project Management tools and Microsoft Office (PowerPoint, Word, and advanced Excel mandatory)
  • Ability to work effectively in a fast-paced, multi-tasking environment
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Technology:
    • Human Resources Information Systems (HRIS) experience
    • Applicant Tracking System (ATS) experience
    • Case Management System experience (e.g., Salesforce, SuccessFactors)
      EA_TALENT_ExpHire

Keywords: Deloitte, Charlotte , Manager, US Talent Service (TS) Operations, Executive , Charlotte, North Carolina