Community Manager
Company: First Communities
Location: Charlotte
Posted on: May 15, 2022
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Job Description:
General Job Description Purpose: The purpose of this job
description is to communicate the responsibilities and duties
associated with the position of Community Manager. It should also
be noted that some responsibilities and duties might not be
specifically addressed. General Position Summary: The Community
Manager is fully accountable for ALL property operations.
Leadership ability is a must, as the Community Manager is the
leader of the on-site team. The purpose of the Community Manager is
to effectively manage and coordinate activities and available
resources in order to accomplish property / owner / company /
objectives. These objectives will include maximizing occupancy and
income levels, increasing property values, minimizing property
operation expenses while maintaining a quality product. In
addition, the Community Manager will train the assistant manager to
assume all his or her duties in the event of the Community
Manager---s absence. Essential Duties: Regular and consistent
onsite attendance is required to provide leadership to the team and
support the community's residents, prospects and vendors. Conduct
all business in accordance with company policies and procedures,
Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all
other Federal, State and Local laws pertaining to Multi-Family
Housing. Fully implement and enforce all policies and procedures as
outlined in the Companies Policy and Procedures Manual and
inform/train staff on any revisions in a timely manner. The
Community Manager will assist in budget preparation as well as
maintaining expenses within the budget guidelines. Ensure that all
rents are collected and posted and deposited on a daily basis.
Perform and schedule all evictions, utility cut off---s and enforce
adherence to all lease rules and regulations by all residents.
Assure that all vendors are on the approved vendor list and are
compliant in Notivus. Ensure that scheduling of turnkey units and
processing of accounts payable are timely and accurate. Hire,
train, motivate and supervise all on-site staff in order to achieve
operational goals assigned to the property. This will include team
building, training, annual reviews, approval of payroll and
overtime. Constantly and consistently review all leasing
performances and paperwork. The Community Manager is responsible
for office operations, quality curb appeal, office and model
cleanliness. Must promote adherence to the ABC---s of Leasing and
First Communities TOP TEN MANAGEMENT CONCEPTS. It is the
responsibility of the Community Manager to fill in as a Leasing
Consultant or Assistant Community Manager performing those duties
should the need arise. Conduct market surveys as required and
create, implement marketing plans for ongoing success and high
occupancy of community. Provide high level of customer service at
all times to residents, resulting in decreased turnover and high
resident retention. Oversee lease renewal program for maximum
retention. Must maintain all records in a complete and organized
manner as described throughout the Companies Policy & Procedures
Manual and in full compliance with outside regulatory boards which
may be applicable (EEOC, OSHA, EPA, HUD, etc.). Initiate and
implement all policies and procedures while maintaining excellent
staff and resident communication. The Community Manager must walk
all rent readies as well as the property on a regular basis
ensuring that it is well maintained. During these inspections, all
liability and/or deficiencies should be reported to their Regional
Manager immediately. Review and approve all leasing application
files; enforce Community Qualifying Criteria in a fair and
consistent manner for all leasing applicants. Oversee all
accounting transactions. Manage cash accounts, pay vendors as
directed by Regional Manager and owner, maintain accurate
bookkeeping at all times. The Community Manager shall be
responsible to respond to all emergency situations, preparing all
necessary reporting and notifying the Regional Manager. Assist with
any other duties as specifically requested by the Regional Manager
and/or Executive Vice President. Flexibility with scheduling and
coverage as required by site and Regional Manager. Education,
Knowledge, Skills Prefer a minimum of high school degree. Prior
experience in property management or in a related industry is
preferred. CAM,ARM designation preferred. Excellent written and
verbal communication skills providing for effective communication
with residents, employees, peers, vendors, owners, etc. and to
assist in efficient operations. Bi-lingual abilities (written and
verbal) may be required based on specific needs of property.
Computer software experience to include MS Word, MS Excel, MS
Outlook, YARDI, and related is preferred. Basic understanding of
Landlord/Tenant laws and application, familiarity with state
specific Lease and Addendums, Fair Housing/ADA regulations and
application, OSHA & EPA requirements for property management
industry. Working Environment/Requirements A portion of the typical
work day is spent at his or her desk handling paperwork, computer
transactions, correspondence, and employee or resident meetings.
Remainder of job requires constant physical inspections and leasing
demonstrations of community, walking up/down stairs and covering
multi-terrain landscape of property. Local travel to bank, purchase
office supplies, etc. requires operable personal vehicle and valid
driver---s license. Out of state travel may be occasionally
required. Powered by JazzHR jBG8dimdRy
Keywords: First Communities, Charlotte , Community Manager, Executive , Charlotte, North Carolina
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