Manager, Business Controls
Posted on: January 16, 2022
The Spectrum Manager of Business Controls is responsible for
leading all aspects of business planning, including the
development, tracking and analyzing of staff and financial plans.
These activities include but are not limited to: Providing the
local management with analysis and information on financial
performance, adherence to budget, as well as staffing, scheduling
and call volume forecasting. Accountable for the coordination of
budgeting and planning activities within the local center and will
be responsible for coordinating and developing the data necessary
to submit accurate and timely staffing models.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and
enhance the customer experience.
Assist the Director and Vice President with development and review
of the annual operating and capital budgets as well as the
quarterly full year financial forecasts.
Oversee and manage the staffing, scheduling and forecasting (tasks,
call volume, and productivity) processes for the call center.
Direct effective information flows and communication regarding the
development of operating plans and budgets with appropriate
Track and analyze operating and financial performance monthly or as
needed, and develop appropriate variance commentary.
Lead and manage employees (workforce/business) in all facets of
operational and financial forecasting (including capacity and
staffing models), call flow activity and workforce
Develop tools/mechanisms to track and report relevant staffing
levels and financial performance measures on all products.
Assist in all cost impact decision-making and development of
remediation plans if necessary by supplying relevant analyses of
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated leadership abilities
Ability to lead cross-functional and project related teams
Time and project management skills to meet aggressive deadlines
Effective written and oral communication skills
Ability to perform extensive variance and root cause analysis
High proficiency in use of Excel and Hyperion
Ability to develop analyses related to ROIs on capital investments,
call volume, staffing, etc.
Bachelor's degree in Finance, Accounting, Business, related field,
or equivalent experience
Related Work Experience
5 years experience in financial planning (budget and forecasting)
and expense management
Experience in providing direction and leadership to others in the
development of budgets and models
Office environment BGN560 299530-5 299530BR by Jobble
Keywords: Spectrum, Charlotte , Manager, Business Controls, Executive , Charlotte, North Carolina
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