Company: Overground Cloud Services
Posted on: January 16, 2022
The Engagement Manager is responsible for leading a project's
delivery team through the successful delivery of all projects.
Engagement Managers may be managing one or more client engagements
at the same time. They manage Overground Cloud Service resources
and interface with client members to most effectively meet budget,
delivery and customer satisfaction goals. They manage risks and
resolve issues via regular status meetings with the project team
and all stakeholders.
Lead the delivery team, drive desired professional behaviors and
motivate the team to the highest levels of performance and ensure
that team resources have the best conditions to perform
Manage the client relationship throughout the engagement to build
and maintain a strong customer relationship.
Continually assess people, process and technology risks and adjust
project plans to address them accordingly.
Provide mentoring and guidance to project team members
Leverage a solid understanding of the Salesforce product suite in
order to validate key design options and present proposal solutions
to all levels of client management
Support change control best practices
Travels with client or project team as needed
Required Skills, Experience and Certifications:
Five years of full life-cycle professional services implementation
Minimum of an active Salesforce Administrator or other Salesforce
Strong client management and organizational skills
Exceptional writing and presentation skills
Note - Determination of Senior (role name) will be based upon the
candidates previous relevant experience and depth of skills, and
will be determined through our skills interview process
Keywords: Overground Cloud Services, Charlotte , Engagement Manager, Executive , Charlotte, North Carolina
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