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Engagement Manager

Company: Overground Cloud Services
Location: Charlotte
Posted on: January 16, 2022

Job Description:

The Engagement Manager is responsible for leading a project's delivery team through the successful delivery of all projects. Engagement Managers may be managing one or more client engagements at the same time. They manage Overground Cloud Service resources and interface with client members to most effectively meet budget, delivery and customer satisfaction goals. They manage risks and resolve issues via regular status meetings with the project team and all stakeholders.

Responsibilities:
Lead the delivery team, drive desired professional behaviors and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully.
Manage the client relationship throughout the engagement to build and maintain a strong customer relationship.
Continually assess people, process and technology risks and adjust project plans to address them accordingly.
Provide mentoring and guidance to project team members
Leverage a solid understanding of the Salesforce product suite in order to validate key design options and present proposal solutions to all levels of client management
Support change control best practices
Travels with client or project team as needed

Required Skills, Experience and Certifications:
Five years of full life-cycle professional services implementation experience
Minimum of an active Salesforce Administrator or other Salesforce certification required
Strong client management and organizational skills
Exceptional writing and presentation skills
Note - Determination of Senior (role name) will be based upon the candidates previous relevant experience and depth of skills, and will be determined through our skills interview process

Keywords: Overground Cloud Services, Charlotte , Engagement Manager, Executive , Charlotte, North Carolina

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