Digital Product Manager - Consumer Deposits Apply Experience

Company: Wells Fargo
Location: Charlotte
Posted on: November 23, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. --In order to receive text message invitations, your profile must include a mobile phone number designated as ---Personal Cell--- or ---Cellular--- in the contact information of your application.--At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas --- including retail deposits, debit card transaction and purchase volume, and small business lending --- our primary goal is delivering for our customers.Deposit Products includes deposit and debit product groups, offering innovative checking, savings, and payment strategies that form the core of our customers' relationship with Wells Fargo and fulfill a broad array of their financial needs.Digital Product Management leader for Consumer Deposits to maintain and transform the digital apply experience on WellsFargo.com. They will serve as a subject matter experience and advocate for designated pages & experiences on WF.com. This includes understanding the visitor experience, competitive landscape, underlying business rules & architecture, and success measurement. Work closely with cross-functional teams including product, digital, marketing, experience design, publishing, technology, & analytics to plan and deliver work. Partner to develop scope and requirements, design experiences, document business rules & architecture, ready backlogs for execution, and drive prioritization. --Partner with analytics teams to measure journey performance and optimize digital experience. Must ensure solutions are compliant with regulatory and Wells Fargo standards and implement with strong controls. --Responsibilities include:

• Transforming and enhancing the digital account open experience for consumer deposits --- Checking, Savings, & CDs accounts
• Drive strong risk management and compliance in managing and improving the account open experience
• Improve customer experience & ability to open accounts online
• Apply strong --understanding of account open business rules and how enhancements change business rules
• Partnering with microservice and technology teams to understand how changes to the account open experience impact digital application architecture
• Building and maintaining digital-first omnichannel account open experiences for direct site visitors and for use by bankersPreferred locations listed on job posting. --Other locations within the Wells Fargo footprint may be consideredPlease Note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo--Required Qualifications
  • 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consultingOther Desired Qualifications
    • Digital product application, payment, or online banking experience where system integration sensitivity was critical.--
    • Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries--
    • Experience working with business rules, with consideration of the impact related to fraud, regulatory risk and technology.
    • Excellent verbal, written, and interpersonal communication skills--
    • Ability to articulate complex concepts in a clear manner
    • Experience evaluating data, analytics, competitor trends, and/or customer feedback, to develop a creative approach to improving customer experience, preferably within digital experiences.
    • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
    • Experience leading/managing large-scale initiatives including stakeholders across business and technical teams
    • Ability to negotiate, influence, and collaborate to build successful relationships
    • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
    • Knowledge and understanding of online banking products, policies, and procedures--
    • Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint) skills--
    • Solid creative and strategic thinking skillsJob Expectations
      • Ability to travel up to 10% of the timeSalary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.CA-SF-Financial District: Min: $126,000 Mid: $180,000NC-Charlotte: Min: $105,000 Mid: $150,000Disclaimer
        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits--Visit https://www.wellsfargo.com/about/careers/benefits--for benefits information.

Keywords: Wells Fargo, Charlotte , Digital Product Manager - Consumer Deposits Apply Experience, Executive , Charlotte, North Carolina