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Manager - Call Center Technology Ops

Company: Kforce Technology
Location: Charlotte
Posted on: April 10, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Manager - Call Center Technology Ops in Charlotte, NC. Responsibilities:

  • Manage team of 8-10 direct reports responsible for application support and day to day operations, triaging, deployments, tier 3 operational support, investigating customer escalations as they arise, and participating in projects for upgrades/enhancements
  • Research and analysis on customer escalations
  • Utilize leadership and technical skills in related technologies to run a highly efficient support operation
  • Team development including 1:1s and team meetings
  • Ensure new issues identified are documented with associated procedures established
  • Develop and create reports based on business requirements
  • Facilitate knowledge transfers in association with new deployments or applications
  • Ensure responses and escalation of alerts and alarms are received
  • Responsible for large-scale enterprise applications support or support of call center technologies support including implementations, maintenance, configuration and troubleshooting Job Requirements:REQUIREMENTS:
    • Strong technical experience with background in engineering or similar field preferred
    • Management experience
    • Understanding of technical/troubleshooting mindset and ability to lead a team
    • Server experience, IIS, .Net, Java
    • Knowledge of PRTG, Grafana and App dynamics for monitoring tools a plus
    • SQL/Oracle experience a plus
    • Unix/Linux/windows operating system
    • Ability to read/understand script Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Charlotte , Manager - Call Center Technology Ops, Executive , Charlotte, North Carolina

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