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Professional Services Implementation Manager-Remote

Company: FireMon, LLC
Location: Charlotte
Posted on: February 25, 2021

Job Description:

Professional Services Implementation Manager-Remote Charlotte, North Carolina / Global Services - Professional Services / As a thought leader in a space we invented, FireMon is paving the way in the cybersecurity industry across the globe. At FireMon, you'll find a disruptive, cutting-edge environment. It's a place where being proactive is rewarded and each day is more innovative than the last. This drive permeates everything we do - from how we develop our products to how we engage with our customers and how we get things done. One of the biggest benefits of working with a groundbreaking company like FireMon, is the huge impact employees have on the overall product and business. Each person's work directly affects the outcome of the finalized product and success of the business. Additionally, you can voice your ideas and collaborate across departments to learn new aspects of the company. Since we are securely backed by some of the savviest investors in the industry, you get the security of an established organization but at the same time get to experience the agility and autonomy of a smaller company. THIS ROLE IS REMOTE AND CAN BE LOCATED ANYWHERE IN THE US Professional Services Implementation Manager leads the team of technical professionals in delivering onsite and remote software and hardware installation QuickStart and Non-QuickStart services. The Professional Services Implementation Manager will ensure the delivery of these solutions and programs exceed customer expectations ensuring our solutions deliver value to the customer on or ahead of schedule. What you'll be doing:

  • Provide overall leadership and management of technical implementation team that aligns with the company/department goals and strategy.
  • Recruit, train, develop, motivate, and lead these teams in pursuit of goals. Be an inspirational coach and leader to a team of highly motivated and ambitious professionals.
  • Own and deliver monthly reporting and analytics on a weekly and monthly basis.
  • Be an expert on FireMon Products by going through documentation, self-paced training, working sessions of peers, participating in support groups, and contributing to FireMon Knowledge base.
  • Stay current on all product changes and complete self-directed training on new features, as necessary.
  • Partner with internal teams (development, product management, sales, support, and customer success) to overcome risks and issues.
  • Drive the adoption of standardization and accelerate delivery of new client implementation services for QuickStart and non-QuickStart implementations.
  • Serve as an escalation point for customer concerns for QuickStart implementations.
  • Keep senior leadership informed of ongoing issues and escalate for additional support as needed for QuickStart and non-QuickStart implementations.
  • Take ownership of Time to Value for Use Cases and process improvements for QuickStart implementations.
  • Review all work produced by the technical implementation tea for QuickStart and non-QuickStart implementations.
  • Partner with Project Managers to drive Time to Value of our customers for standard and non-standard use cases for non-QuickStart implementations. What it requires:
    • Bachelor's Degree in Information Technology, Networking, Security, or another related field.
    • 5 or more years supporting customer implementations in a software environment.
    • 3 or more years leading customer implementation teams. Demonstrable strategic thinking abilities and analytical thinking with problem-solving aptitude
    • Possess a working knowledge of network/security devices: Check Point, Cisco, Juniper, Palo Alto, Panorama, NSX
    • Must have experience in Linux/UNIX OS
    • Must possess a thorough understanding of Network Infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, Syslog, Wireshark, and Network Monitoring tools
    • Understand security concepts: PKI, Certs.
    • Experience using REST API
    • Outstanding leadership skills and ability to delegate responsibilities effectively.
    • A natural self-starter, with strong team building, conflict resolution and collaboration skills. Ability to self-manage and prioritize. Exceptional multi-tasking and time management skills, including the ability to effectively resource competing priorities and adapt to changing customer and team demands.
    • Be able to work efficiently in a time-sensitive environment, both as part of a team and independently.
    • Be able to communicate clearly, accurately, and empathically, both orally and in writing.
    • Have strong organizational skills. What it Takes to be Part of the FireMon Team FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers. Our customers have unique and complex security problems that are difficult to solve. This doesn't intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their success. If this sounds like a movement you'd be interested in joining, we invite you to apply today. EEO/AA/Minorities/Females/Disabled/Veterans

Keywords: FireMon, LLC, Charlotte , Professional Services Implementation Manager-Remote, Executive , Charlotte, North Carolina

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