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SENIOR DIRECTOR- NETWORK SERVICES

Company: Compass Group Poland Sp. z o.o.
Location: Charlotte
Posted on: February 25, 2021

Job Description:

This notification relates to the possible collection of Personal Information upon entry to any Compass Group workplace or facility for the purposes of protecting our associates and customers from the risk/spread of COVID-19. This collection might include medical and health information, specifically your body temperature and whether you have or display certain symptoms of COVID-19, whether you have recently been in contact with anyone with symptoms of or who has tested positive for COVID-19, and whether you have recently traveled to area subject to Travel Advisory by the U.S. State Department. The Company will maintain this information under conditions of confidentiality. As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. #Compass_Corporate Summary The Sr. Director of Network Services is responsible for the ongoing operation and support of the organization's network and telecom services. This position leads, and serves as a member of, a team charged with configuring, and maintaining the network to support the connectivity needs of the corporate campus and sector offices that span over 100 remote sites and hybrid cloud footprint. As a member of the Enterprise Platform Services' Senior Leadership Team, the Sr. Director of Network Services reports to the VP of Enterprise Platform Services and is charged to understand the goals/objectives of the department, and to provide clear leadership and coaching to ensure that all members of the team understand their roles/responsibilities and are positioned for success. Qualifications

  • Typically, 15+ years experience AWS Cloud networking Direct connect, AWS transit gateway, VPN Voice & enterprise network Cisco, F5 background Interpersonal Skills
    • Excellent leadership skills
    • Excellent verbal and written communication skills
    • Excellent critical thinking and problem solving skills
    • Positive attitude and solutions oriented thinking
    • Ability to communicate technical concepts to both technical and non-technical audiences
    • Ability to work in a fast paced environment and adapt to change Essential Job Functions
      • -- Serve as Service Owner for Network and Telecom services. -- Develop strategic plans for Network and Telecom services -- Develop and manage budget for Network and Telecom services -- Oversee operational support of Network and Telecom services. -- Provide hands-on systems design and architecture leadership for Network and Telecom services. -- Provide technical leadership to the Network Services team. -- Accountable for the operational stability and sustainability of Network and Telecom services. -- Architect and provide operational oversight for monitoring of Network and Telecom services. -- Design documentation standards for Network and Telecom services -- Oversee backups of network and telecommunications infrastructure. -- Schedule and oversee regular (at least quarterly) backup restores of network and telecommunications infrastructure. -- Schedule and oversee regular (at least annually) disaster recovery testing of network and telecommunications infrastructure. -- Manage vendor/supplier relationships. -- Assess M&A targets for integration Leadership / Coaching
        • Actively look for opportunities to provide leadership across departmental initiatives/projects.
        • Take a leadership role in setting and ensuring that members of the team understand Team, Departmental and STG Goals, Strategies and Priorities.
        • Model ability and willingness to share ideas with Associates, peers and management.
        • Foster and create a coaching culture, provide feedback to Associates, peers and management.
        • Serve as a mentor to provide coaching and technical guidance to Managers, Teams and Associates across the Organization.
        • Break Team goals into manageable plans and assign activities to team members with defined timelines.
        • Provide leadership/guidance to ensure completion of assigned activities within defined timelines.
        • Demonstrate a positive attitude and set an example for colleagues and Department.
        • Attend regular VP status meetings and be engaged in meeting discussions and strategic planning.
        • Hold regular (at least bi-weekly) Management Team meetings to provide transparency in Team and Departmental goals/priorities.
        • Hold regular (at least monthly) one-on-one sessions with direct reports to provide coaching and feedback (positive and constructive) to support individual Associate and team professional development.
        • Hold regular (at least every 6 months) personnel reviews and provide feedback (positive and constructive) to support individual Associate and team professional development.
        • Hold regular (at least quarterly) Team meetings that include VP of I&O to ensure clarity of goals and departmental transparency. Consultancy / Customer Service -- Promote and lead cross department collaboration in problem analysis, solution identification, implementation, and delivery activities. -- Collaborate with IT teams and end users to lead efforts to understand project requirements and recommend sustainable solutions that meet defined business needs. -- Mentor and lead EPS Teams to help develop consultancy and customer service skills. -- Lead vendor/product assessments to map to defined business needs and perform ROI and Cost Benefit analysis. -- Recommend potential product, service and process opportunities by collecting customer requirements, analyzing business needs and accounting for budgetary constraints. -- Actively challenge EPS Teams to identify opportunities to enhance organizational efficiency. -- Build sustainable relationships of trust through open and interactive communication. Planning & Organization
          • Understand and be able to communicate STG Strategic Goals as identified by the CIO and communicated by the VP of I&O.
          • Understand and be able to communicate Departmental Strategic Goals as identified by the VP of I&O.
          • Understand and be able to communicate daily, weekly, monthly and annual personal, Team and Departmental Goals as assigned by VP of I&O.
          • Plan daily, weekly, monthly and annual individual, Team and Departmental work activities in alignment with established/defined Departmental Goals/Priorities.
          • Execute against approved daily, weekly, monthly and annual plans and keep leadership informed of work status/progress.
          • Monitor status/progress against approved Team daily, weekly, monthly and annual plans and keep leadership informed.
          • Lead teams in accounting for the Triple Constraint (Scope, Time and Cost) across all project planning activities.
          • Independently manage assigned tasks and project components to complete within established timelines.
          • Identify and communicate potential business impacts when planning changes to production systems.
          • Provide guidance/coaching to I&O Teams to help them enhance the efficiency/effectiveness of their work plans.
          • Participate with management and technical teams to establish appropriate project timelines to deliver sustainable solutions within approved time and budget parameters.
          • Demonstrate accountability and provide leadership for physical and logical security/integrity, sustainability, disaster recovery and business continuity in planning for all projects. Information Processing & Decision Making
            • Actively look to maximize existing investments and leverage existing systems to solve identified business problems.
            • Actively identify and lead efforts to automate repetitive manual processes.
            • Identify potential impacts of new systems/processes or changes to existing systems/processes and provide technical expertise to ensure operational reliability.
            • Lead cross Departmental teams to apply critical thinking to identify and mitigate risk in the areas of security (physical and logical), sustainability, budgetary constraints, disaster recovery and business continuity measures in all solutions.
            • Lead Team and collaborate with cross functional teams, project teams, and institutional leadership teams in root problem analysis, solution identification, implementation, and delivery activities.
            • Lead Team to collaborate with IT teams and internal and external customers to understand project requirements and recommend sustainable solutions that meet defined business needs within established budgetary constraints.
            • Evaluate vendor solutions against defined functional/business needs, cost, and implementation and support factors. Communications
              • Interpret meaning and importance of information and determine appropriate need and method for keeping team members, customers/stakeholders, and management informed.
              • Communicate clearly to technical and non-technical users.
              • Take a leadership role in developing Departmental documentation standards and processes and oversee compliance to established standards.
              • Keep project, communication, testing, and training documentation updated using defined standards within 3 business days of approved changes.
              • Lead Team to ensure systems and processes are documented in accordance with defined standards within 3 business days of approved changes.
              • Be engaged and participate in individual discussions, project and team meetings.
              • Take a leadership role in developing polices and standards. Problem Solving
                • Demonstrate critical thinking skills and lead cross Departmental efforts to diagnose and troubleshoot issues.
                • Actively partner with the User Support Services (USS) Director to identify common issues and lead Team to develop appropriate documentation, training, and automation to reduce customer support times and empower USS Associates to resolve issues without escalation.
                • Establish working partnerships with IT teams and external partners to lead problem resolution for operational issues, and analyze root cause issues to address underlying infrastructure problems.
                • Lead Single Point of Failure identification and prioritization efforts, communicate risks to Sr. Management and take a leadership role in developing mitigation strategies.
                • Lead problem solving exercises by understanding the current state, conducting root problem analysis, solution identification, and then planning implementation and delivery activities.--
                • Develop "as is" and "to be" diagrams to visually represent challenges, risks, and opportunities for improvements.
                • Ensure that the team creates tickets for 100% of support requests.
                • Monitor Team tickets/issues to ensure compliance with established support standards.
                • Acknowledge assigned issues in alignment with established SLAs but no longer than within 1 business day to communicate to users that the issue has been assigned and identify the steps and timeline that will be taken to pursue resolution.
                • Lead the team to resolve most assigned issues within 3 business days.
                • In the event an issue cannot be resolved within 3 business days, provide customer updates at least weekly to manage customer expectations and communicate the steps and timeline that will be taken to pursue resolution.
                • Serve as an escalation point for Departmental teams and team members.
                • Serve as backup for VP of I&O when unavailable.
                • Use sound judgement to determine the need to escalate issues/tickets to management awareness. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. For current Hourly associates, please use your 8-digit personnel number for your username and password (returning users enter previously set-up password).

Keywords: Compass Group Poland Sp. z o.o., Charlotte , SENIOR DIRECTOR- NETWORK SERVICES, Executive , Charlotte, North Carolina

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