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CRM Manager

Company: Essity Professional Hygiene
Location: Charlotte
Posted on: October 17, 2020

Job Description:

CRM MANAGER

ABOUT THE ROLE

The role is at the HMS NA level with a strong short-term focus on merging the Incontinence and Medical Businesses in the US (Philadelphia and Charlotte).

We re looking for people who embody our values, aren t afraid to challenge, innovate, experiment, and move at a fast pace. We re always looking for ways to improve our products and ourselves. If this is you, we d love to talk.

WHAT YOU WILL DO:

Lead a team to perform the following responsibilities with a continuous improvement, customer centric and value creation approach:

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MASTER DATA STRUCTURE

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Maintain and improve customer data integrity across multiple system tools including Dynamics 365, SAP, and SQL through continuous reconciliation and data cleansing
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Collaborate with functions including Sales, Marketing, and other areas of Commercial Excellence to ensure data is set-up as needed to gain business insight
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Provide input on projects including Customer Master Data
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Support team to troubleshoot issues related to Customer Master Data

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CRM

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Strongly involved in the CRM upgrades locally in conjunction with the central team and project manager
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Training: Identify the needs, strategies and supervise execution (200+ Users)
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Propose and develop common processes for the users and administrators
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Develop, harmonize and execute CRM reporting (KPIs)
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User access administration and other administrative tasks
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Represent the region on the global forums (Co-development with central team)
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Perform other duties as assigned

WHO YOU ARE:

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Bachelor s Degree in Business Administration, IT , Finance, Accounting or related field.
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Minimum 7 10 years in business administration, IT, finance or accounting
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Knowledge of CRM systems, CRM Dynamics 365 a plus
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High level knowledge of SAP and Databases (SQL, Etc.)
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Highly proficient (advanced) in Power BI and Microsoft Excel
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Leadership and team management experience
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Project management and planning capabilities
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Continuous improvement mindset
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Ability to effectively work on multiple tasks to meet deadlines
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Proven effective communication skills at all levels within an organization
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Self-directed, work well independently and in team environment
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Able to deal with Ambiguity

WHAT WE CAN OFFER YOU

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and caring Work Environment - Empowerment - Job Impact - Work with a Powerful Purpose - Individual Learning and Development - Health & Safety - Social Responsibility - Innovation

#LI-CV1

ADDITIONAL INFORMATION

Essity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. EEO Employer M/F/Vet/Disabled.

TOGETHER, WE ARE IMPROVING LIVES, EVERY DAY.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

APPLICATION END DATE:

18 Oct 2020

Keywords: Essity Professional Hygiene, Charlotte , CRM Manager, Executive , Charlotte, North Carolina

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