Access Management Operations Engineer

Company: Allstate Insurance
Location: Charlotte
Posted on: September 15, 2020

Job Description:

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them.

Job Description

We are open to qualified candidates in the following markets to work from our Allstate strategic local offices: Charlotte, NC; Dallas / Fort Worth, TX; Phoenix, AZ.

The Access Management Operations Engineer designs, develops, and deploys portions of cloud and local systems, applications, and technical solutions to provide and maintain cybersecurity for the organization technology architecture and products.

Key Responsibilities

* Provide application support during respective shift in the Follow the Sun model
* Participate in Enterprise Command Center resolution and Incident related calls with client application areas
* Deep dive troubleshoot issues within defined SLAs for the ISAM Infrastructure
* Change and Release Management Responsibilities: Manage Changes required for the execution of Infrastructure Tasks via the Allstate Change Management process (representation at all review meetings; obtain approvals)
* Create new or optimize existing scripts for generation and distribution of Consumption and Capacity reports (CPU, memory, availability, etc)
* Manage documentation related to Infrastructure processes and procedures
* Responsible for Performance testing and documentation of test results
* Responsible for execution of Operational and day to day efforts/tasks via scripts and documented procedures for the Infrastructure, including patching, updates, onboarding and fixes for the environment

Job Qualifications

EDUCATION / WORK EXPERIENCE:

* Bachelor's Degree: Computer Science or equivalent
* 2 - 3 Years Identity and Access Management Support Experience

REQUIRED TECHNICAL SKILLS:

* Working knowledge of any Access Management product (Preferably ISAM and Auth0 or like product)
* Working knowledge of any Federations product (Specifically SAML 2.0)
* Knowledge of Web based applications including:
* Browsers, headers and http/https protocols
* Cookies and cookie handling
* SSL and certificates
* OAuth, SAML, xml and attribute handling


* ITIL knowledge (Incident Management, Problem Management, Change Management and Release Management)
* Working knowledge of Networking (DNS, Load Balancers, Firewalls)
* Working knowledge of Unix and RHEL 6/7 LINUX platforms including:
* Hardware performance and capacity commands
* Text editors (commands, etc)
* Log Reviews - ability to identify errors/issues and troubleshoot


* Understanding of PowerShell and UNIX Shell scripting

PREFERRED TECHNICAL SKILLS:

* Scripting: PowerShell, UNIX Shell scripting

SOFT SKILLS:

* Excellent written and verbal communication
* Ability to work with clients and technical staff to assist in Root Cause Analysis
* Work well under pressure and timelines to produce results
* Analytical skill set and insight for "connecting the dots" when troubleshooting application issues via error messages, log reviews and anecdotal details provided



The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands--.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

Keywords: Allstate Insurance, Charlotte , Access Management Operations Engineer, Executive , Charlotte, North Carolina