CharlotteRecruiter Since 2001
the smart solution for Charlotte jobs

Customer Experience Manager

Location: Charlotte
Posted on: May 24, 2020

Job Description:

About Better:

We're one of the fastest growing homeownership companies in America. Why? Because we're making homeownership simpler, faster - and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it's like to buy and own a home in this country, we're building things that don't exist yet. by the numbers:

  • We fund $600 million in home loans per month
  • Nearly $5 billion in loans funded since our inception in 2016
  • 2 years running, we're one of Crain's "Best Places to work"
  • We're #11 on Fortune's Best Places to Work in NYC
  • And #964 on Inc.'s 2019 "5000 Fastest-Growing Companies"
  • We've secured over $254 million from our investors to date

  • ...and counting

    We continue to outpace the industry at every turn. We've recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.

    A Better opportunity:

    Customer experience is not always a top business priority in our industry, but at Better, it is core to our company. We're building a world-class customer service organization - one that combines highly effective processes and systems with a customer experience that people will rave about. We care deeply about our consumers and are dedicated to building an experience for them.

    We are looking for someone to manage a team of Customer Experience Associates. The ideal candidate for this role has a proven track record and passion for creating fantastic customer experiences. Someone who knows what world-class customer service looks like, and who is itching to be the driving force behind an amazing customer success team.

    Responsibilities will include:

    • Manage team of 8-10 customer experience associates

    • Provide leadership and direction to high-performance CX team
    • Actively participate in fast paced hiring efforts
    • Coach and uplevel customer experience associates

    • Develop creative and innovative ways to improve team performance
    • Manage and monitor performance metrics

      About You:

      • 3+ years of experience in a customer-centric role

      • 1+ years of management experience
      • A proven leader and mentor
      • Highly empathetic and customer centric
      • Excellent communication and relationship-building skills
      • Strong bias-to-action, as well as a strong sense of practicality and effectiveness
      • Highly adaptable, and able to thrive in ambiguous or uncertain environments

        Bonus points for:

        • Prior experience working at fast-growing start-up
        • Active NMLS license

          Things we value:

          • Curiosity. Why? How? Repeat.
          • Nerdiness. Financial news and trends are fascinating. Seriously.

          • Relentlessness. No one here gives up. We try. We fail. We try again.
          • Passion. If you don't get excited about homeownership, mortgages, and real estate, it simply won't work.
          • Smarts: book and street. We have to use all the tools at our disposal to build Better.
          • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
          • Communication. Can you ask for help or put your hand up when you don't understand?
          • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can't wait to leave the conversation and build it.

Keywords:, Charlotte , Customer Experience Manager, Executive , Charlotte, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

General Manager
Description: We're looking for a candidate to fill this position in an exciting company. li Develop and implement sales processes and metrics for increased productivity, profitable revenue growth, and customer satisfaction (more...)
Company: Sarnova
Location: Charlotte
Posted on: 05/30/2020

Kindred at Home: Home health rn clinical manager
Description: Job Description Compassionate care, uncompromising service and clinical excellence that's what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., (more...)
Location: Winston Salem
Posted on: 06/2/2020

Registered Nurse RN Senior Manager PCU
Description: Please note: this job is located in Casa Grande, AZ and relocation incentives are available --- Banner Health believes leadership matters, and we look for people who share our vision making health care (more...)
Company: Banner Health
Location: Charlotte
Posted on: 05/30/2020

Center Manager
Description: With operations in 35 nations and - 20,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, (more...)
Company: CSL Plasma
Location: Burlington
Posted on: 06/1/2020

Managing Director
Description: We're looking for a candidate to fill this position in an exciting company. li Serves as a key client contact by planning, coordinating, and executing cross-functional risk management projects li (more...)
Company: DHG
Location: Charlotte
Posted on: 05/30/2020

Area Sales Director - Lighting Experience
Description: Work from Home in these uncertain times as Titan LED is currently looking for experienced lighting entrepreneurs, Apply Today In business for over 10 years, Titan LED is looking for a passionate Area (more...)
Company: Titan LED
Location: High Point
Posted on: 06/2/2020

Cash Management Services Teller
Description: Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.Duties:Separate currency,
Company: LOOMIS
Location: Charlotte
Posted on: 06/1/2020

Global Trade Compliance Manager# 5666
Description: br br Sorry, Visa / sponsorship not available. br br Global Trade Compliance Manager 5666 br br Greenville, SC br br Relocation Assistance No Remote Option br br Responsibilities: (more...)
Company: Tyler Search Consultants
Location: Greenville
Posted on: 06/1/2020

Geotechnical Rail Manager
Description: Industry Manager Rail Primarily responsible for penetrating the trackbed stabilization and other rail facility markets in the US and the rest of the Americas. This includes introducing and influencing (more...)
Company: MRI of Zionsville
Location: Gastonia
Posted on: 06/2/2020

Manager, Internal Audit & Risk
Description: The primary purpose of the Manager, Internal Audit and Risk is to establish and oversee both functions within the organization. This individual is responsible for providing independent, objective assurance (more...)
Company: Cardinal Innovations Healthcare
Location: Charlotte
Posted on: 06/1/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Charlotte RSS job feeds