Apartment Maintenance - Service Manager 1 - Charlotte Area - 9038

Company: Cortland
Location: Charlotte
Posted on: March 28, 2020

Job Description:

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth - and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.The Service Manager is responsible for maintaining the physical integrity of the community, leading the maintenance team, and partnering with the Community Manager to maximize renewal and leasing opportunities. The Service Manager will ensure that all duties are carried out with safety first and while adhering to the Maintenance P&P's. This position is a non-exempt hourly position which requires overtime pay for hours worked over 40 in a week.Main Responsibilities

• Schedule, delegate and/or perform minor and routine maintenance on all appropriate equipment on a regular basis. It will occasionally be necessary to oversee and inspect the work performed by Service Technicians.
• Identify, diagnose, repair and resolve issues related electrical, plumbing, A/C and heating systems, appliances, stairs, railings, gas fixtures, carpet, tiles, flooring, etc.
• Conduct all business in accordance with company policies and procedures and all state and federal laws (such as ADA, Fair Housing, OSHA, HAZCOM Program Lead Based Paint, etc.).
• Implement and manage the system for handling resident service requests. Whenever possible, all requests should be completed within 24 hours. Schedule the on-call rotation for the staff and assist with service as necessary.
• Keep all safety material current and readily accessible. This includes MSDS sheets, HAZCOM recordkeeping, Lead Based Paint, Mold & Mildew, Pool log, Refrigerant log, EPA regulations, and OSHA requirements. You must be aware of the condition of physical property throughout the community and immediately correct unsafe conditions.
• Immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee
• Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant apartments. Also, maintain expenditures in line with the budget unless prior approval from the manager and area manager has been obtained.
• Conduct all business in Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs and prepare maps indicating the same.
• Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
• Assist in keeping the grounds neat and free of litter. Rakes, sweeps, and shovels as circumstances warrant.
• Assist Community Manager in the hiring, termination, training/coaching, and management of maintenance staff to achieve operational and financial goals of assigned Community.
• All other duties as assigned.In return for your hard work - Cortland offers all of our Service Technicians:First in the industry customized "rolling classroom" 18 wheeler Mobile Training Unit (MTU) that deploys to your city for hands on training in HVAC, plumbing, electrical, fire safety panels & pool equipmentCompetitive pay including monthly commission and quarterly bonus, full benefits, and a 4 day work week in specific communitiesPersonalized training through in-house CPO, EPA & CPR certified proctors to earn your certifications and online training at your paceIndividual growth plan to help you achieve your professional goals through training, mentorship and leadership supportAt Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all - to make sure our communities are the perfect setting for living life to its fullest.Our success is fueled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988.Cortland is a drug-free workplace.Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

Keywords: Cortland, Charlotte , Apartment Maintenance - Service Manager 1 - Charlotte Area - 9038, Executive , Charlotte, North Carolina