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Innovation and Automation Manager

Company: Wyndham Capital Mortgage
Location: Charlotte
Posted on: February 16, 2020

Job Description:

Innovation and Automation Manager Job DetailsLevel ExperiencedJob Location Charlotte - Charlotte, NCEducation Level 4 Year DegreeJob Category Information TechnologyWhat You Will Be Doing Wyndham Capital Mortgage is looking for an Automation Manager who can lead and support the use of Artificial Intelligence (AI), Advanced Imaging technologies, and Robotics to improve customer service, productivity, efficiency, speed, quality costs, and growth. This role is designed for an applicant with strong business acumen, with in-depth knowledge of the mortgage industry. The ideal candidate is a hard-working individual who has a creative and analytical mindset.What You'll Be Doing: Identify and drive internal process improvements, remove gaps, and ensure teams are working on high impact projects that align with company OKR's Champion the use of Robotics, AI and Imaging as tools to elevate the type of work WCM employees perform. Lead, support and train business SME's to improve business process while leveraging AU, Imaging, and Robotics. Establish and manage the governance, oversight, management, and optimization, of AI, Imaging and Robotics systems as the Automation SME Establish reporting to monitor the performance and results from leveraging technology. Perform quality assurance activities on system implementations Proactively identify and implement process improvement opportunities: analyze processes, recommend improvements, research potential technology solutions and coordinate the submission of project proposals Manage and own the process of formulating implementation plans, budgets, and forecasts to drive process improvements. Develop and maintain strategic partnerships with senior business executives, business partners, project sponsors, as well as communicating effectively with business and development teams, end users, and product owners. What We Need 3+ years of Project Management experience, preferably in defining and delivering technology solutions to business units Understanding of artificial intelligence, such as machine learning, deep learning, automation, robotics, and natural language processing Ability to analyze complex business process issues, present findings, and recommendations Proven experience in developing business requirements and testing Knowledge in generating process documentation Experience with process improvement projects Experience with MS Project, MS Visio, SharePoint, PowerPoint and Excel Experience leading web/technical projects Demonstrated ability to engage and manage multiple project initiatives simultaneously. Demonstrated ability to effectively present statuses, challenges, and recommended solutions. Strong written and verbal communication skills Bachelor's Degree in a business, computer science or related field or equivalent experience 5+ years Mortgage Operations experience Six Sigma Certification desired You Are Someone who... Strives to provide +1 Service to ensure success, to both internal teams and external clients Has the upmost integrity, period. Is naturally curious - you enjoy seeking out and applying new things in your job Knows how to make smart, informed decisions Has passion for your job and positive energy that is infectious! Cares about your work and performance, and you want to provide impact across the organization At times, can be innovative and not afraid to bring big thinking and ideas to the table Is able to deliver influential communication to others The Perks: Group health coverage (medical, dental, & vision) Paid Time Off Employee Assistance Programs Pre-tax health spending account (HSA) 401(k) plan (with company match) Company provided life insurance Pet Insurance 8 hours of Volunteer Time Off Employee discounts (fitness, phone) Wellness events About Wyndham Capital Mortgage: Wyndham Capital Mortgage's corporate culture empowers our employees. We strive to facilitate a greater sense of purpose in our jobs and lives. Your involvement will translate directly to continuous improvement in our systems and processes. We also believe in a deeply rooted culture based on caring for our employees in ways that will empower them to care for each other and our customers. Wyndham Capital Mortgage, founded in 2001, is a Direct to Consumer Lender, active in 45+ States and has more than 200 employees in Charlotte, North Carolina. PandoLogic. Keywords: Automation Manager, Location: Charlotte, NC - 28254

Keywords: Wyndham Capital Mortgage, Charlotte , Innovation and Automation Manager, Executive , Charlotte, North Carolina

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