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Director, Major Loss Claims

Company: Kemper
Location: Charlotte
Posted on: January 17, 2020

Job Description:

Location(s)Birmingham AL, Cerritos CA, Charlotte NC, Chicago IL, Miami FL, Phoenix AZDetails

Manages, directs and controls assigned claims area and ensures that all work performed by the area is handled in accordance with established corporate policies, procedures, philosophy and applicable law.

Position Responsibilities:


  • Maintains Casualty staff by recruiting, selecting, orienting and training employees.
  • Accomplishes staff results in a timely and accurate fashion by communicating job expectations: planning, monitoring and appraising job results; coaching, counseling and disciplining employees; coordinating and ensuring compliance with policies and procedures.
  • Provides feedback via quality review requirements as established by the department.
  • Conducts meetings/round table discussions on a regular basis or schedule with claims management to discuss specific files or trends for the area.
  • Establishes authority levels for assigned personnel. Also, monitors and recommends authority levels of claims personnel in assigned areas on a regular basis in conjunction with claims managers within these offices. Determines audit needs and establishes a schedule for completing audits in casualty related areas. .
  • Ensures that audits are performed on a regular basis and that audit results are reported to management.
  • Ensures that uniform claim procedures are used for file handling including compliance with state laws and regulations and with Company policy and Best Practice.
  • Maintains knowledge of current statutes, regulatory requirements and case law in each assigned state and advises offices accordingly.

    Position Qualifications:

    • 5+ years experience in a Claims Management position and strong technical ability and knowledge of automobile policies, statutes and trends.
    • Thorough knowledge of Company claims handling procedures.
    • Must have excellent communication skills.
    • Travel is required at times with little advance notice.

      -ZR -GD -IN -PT

Keywords: Kemper, Charlotte , Director, Major Loss Claims, Executive , Charlotte, North Carolina

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