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Account Manager, Benefits

Company: NFP
Location: Charlotte
Posted on: December 5, 2019

Job Description:

Summary: Responsibilities include service and claims resolution, HR assistance, benefits administration support, implementation and contract review, communications, compliance expertise, and vendor accountability for performance standards. Along with Client Management staff, the Account Manager has documentation responsibilities to include maintaining Salesforce, updating checklists and client files, and communicating to clients regularly on outstanding issues. This is a full-time exempt position.Essential Core Duties and ResponsibilitiesVendor Liaison for clientsResponsible for maintaining outstanding checklists and renewal timelinesProblem-resolution for ongoing or escalated issuesResponsible for running carrier reports where applicable, or ordering monthly reporting directly from the carrierProactive customer service and HR supportMaintain internal files and databases with all client dataImplementation and compliance supportProficient in completing fully insured NFP renewal packageAssist and organize the onboarding process for all new business cases and new business lines on designated accountsExperienced in Voluntary Benefits, Work Site Products and Enrollment/Eligibility Options for Clients to include Benefits Administration SystemsProficient in carrier alternatives, products and systemsAttendance at weekly Health and Welfare meetings, planning sessions and NFP-Sponsored eventsAbility to lead open-enrollment and new-client presentation meetings.Ability to travel as needed (minimal) within the NC area to conduct such presentations/meetings.Desired SkillsExperience required within the health and welfare benefits space from an insurer, broker or other benefits administration; 2+ years experience preferred.Life and Health License preferred or ability to obtain after hire.Exceptional written, oral, interpersonal communication skills and comfort in participating and leading presentationsDemonstrated strong organizational skills: managing competing priorities, adhering to implementation and other checklists; plan and track follow-through; manage action items and deadlines, etcAdvanced MS Office skills, to include excel, word, powerpointStrong client development and relationship building skillsAbility to work both independently and within a team environmentExceptional attention to detail and time management skills with a strongaptitude for organization and prioritizationDesire to work in a fast-paced environment with flexibility in duties and responsibilities

Keywords: NFP, Charlotte , Account Manager, Benefits, Executive , Charlotte, North Carolina

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