Field Service Technician
Company: Pierson Wireless Corp.
Location: Charlotte
Posted on: September 18, 2023
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Job Description:
Position Title: Field Service TechnicianDate Posted:
08/14/23Location: Charlotte, NCPosition DescriptionJOB TITLE: Field
Service TechnicianDEPARTMENT: OperationsREPORTS TO: Project Foreman
or Market ManagerFIELD SERVICE TECHNICIAN SUMMARY: Install,
maintain, and repair wireless communications solutions under the
direction of Project Foreman or Market Manager. Completing site
walks to determine best installation routes and surveys site
conditions; installing and connectorizes cabling per construction
drawings provided for each job; completing jobsite documentation
and other paperwork as required.FIELD SERVICE TECHNICIAN DUTIES AND
RESPONSIBILITIES:Installs antennas and mounts electronic equipment
per iBwave and/or construction drawings. Is properly certified and
operates hand-tools, various man-lifts, and test equipment as
necessary for proper cable and equipment installation. Provides
completed tests results to evidence proper installation by
contractors.Maintains open and accurate communication with market
manager, supervisors, and subordinates. Clocks in and out for
activities throughout the day in Pierson Wireless' project
management cloud solution.Maintains daily inspection, maintenance,
adjustment, and repair of equipment.Provides updates to Market
Manger and/or Project Foreman and reports showing proper
installation and testing. Conveys project timelines and coordinates
with contractors and Customers.Maintains daily completion of safety
review.Follows safety policies for safe work and works with
Regional Safety Representative on any safety issues or
concerns.Properly installs and terminates various coaxial, Cat5e,
Cat6, fiber optic, ground and low voltage power cables per
manufacturer standards.Mounts equipment per Pierson Wireless and
manufacturer standards.Sets up racks and other equipment mounting
structure.Uses fiber optic and RF test equipment to ensure proper
equipment installation.Maintains labeling and documentation of all
installed systems.Properly documents work performed in Pierson
Wireless' project management cloud solution.Travel may be required
during a normal business week Monday thru Friday. Weekend and night
work may be required to complete closeout packages or other
job-related construction and paperwork.Provides support to other
team members and staff as needed.Operates company provided
equipment and vehicles in a safe manner and follow all local laws,
regulations, and ordinances. Submits all receipts and expense
records. Abides by all policies and procedures as identified in the
Pierson Wireless handbook. Is cross-trained to lend support other
Pierson Wireless staff and departments.Performs other duties as
required (i.e. cleaning, moving, fabrication, etc.).Performs other
related duties as assigned by management.FIELD SERVICE TECHNICIAN
SUPERVISORY RESPONSIBILITIES: Carries out supervisory
responsibilities in accordance with the organization's policies and
applicable laws.FIELD SERVICE TECHNICIAN BENEFITS:Competitive
salaryMedical, Vision, and Dental insurance - EMPLOYER pays 100% of
employees' premiums EMPLOYER provided Short term / Long term
disability, Life insurance and Accidental Death & Dismemberment
after 1 year401(k) retirement savings with employer match -
eligible at 1 year Meal stipend while traveling Paid travel time
Paid training/certifications Paid vacation Paid holidaysPosition
RequirementsFIELD SERVICE TECHNICIAN QUALIFICATIONS:High school
diploma or general education degree (GED), or one to three months
related experience and/or training, or equivalent combination of
education and experience.Certificates, licenses and registrations
required/preferred: Valid driver's license required.OSHA 10 hour
certified (preferred)OSHA 30 hour certified (preferred)Microsoft
Office Suite proficiency Other skills preferred: Telecommunications
experience (preferred)Low voltage cable installation experience
(preferred)Anritsu certification (preferred)Fiber optic fusion
splicing experience (preferred)Stable work historyFIELD SERVICE
TECHNICIAN COMPETENCIES:Ethics - Treats people with respect; Keeps
commitments; Inspires the trust of others; Works with integrity and
ethically; Upholds organizational values.Adaptability - Adapts to
changes in the work environment; Manages competing demands; Changes
approach or method to best fit the situation; Able to deal with
frequent change, delays, or unexpected events.Customer Service -
Manages difficult or emotional customer situations; Responds
promptly to customer needs; Solicits customer feedback to improve
service; Responds to requests for service and assistance; Meets
commitments.Dependability - Follows instructions, responds to
management direction; Takes responsibility for own actions; Keeps
commitments; Commits to long hours of work when necessary to reach
goals; Completes tasks on time or notifies appropriate person with
an alternate plan.Problem Solving - Identifies and resolves
problems in a timely manner; Gathers and analyzes information
skillfully; Develops alternative solutions; Works well in group
problem solving situations; Uses reason even when dealing with
emotional topics.Safety and Security - Observes safety and security
procedures; Determines appropriate action beyond guidelines;
Reports potentially unsafe conditions; Uses equipment and materials
properly.Teamwork - Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views; Gives and
welcomes feedback; Contributes to building a positive team spirit;
Puts success of team above own interests; Able to build morale and
group commitments to goals and objectives; Supports everyone's
efforts to succeed.FIELD SERVICE TECHNICIAN PHYSICAL DEMANDS AND
WORK ENVIRONMENT: Continually required to stand Continually
required to walk Occasionally required to sit Continually required
to utilize hand and finger dexterity Continually required to climb,
balance, bend, stoop, kneel or crawl Continually required to talk
or hear Occasionally exposed to wet and/or humid conditions
(non-weather)Frequently works near moving mechanical parts
Frequently works in high, precarious places Occasionally exposed to
outside weather conditions Occasionally exposed to extreme heat or
cold (non-weather) While performing the duties of this job, the
noise level in the work environment is usually moderate The
employee must occasionally lift and/or move more than 50 pounds
Specialized equipment, machines, or vehicles used: Aerial lifts, RF
Testing Equipment The above is intended to describe the general
content of and requirements for the performance of this job. It is
not to be construed as an exhaustive statement of duties,
responsibilities or physical requirements. Nothing in this job
description restricts management's right to assign or reassign
duties and responsibilities to this job at any time. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Equal Opportunity
EmployerPierson Wireless is an Equal Opportunity Employer that does
not discriminate on the basis of actual or perceived race, creed,
color, religion, alienage or national origin, ancestry, citizenship
status, age, disability or handicap, sex, marital status, veteran
status, sexual orientation, genetic information, arrest record, or
any other characteristic protected by applicable federal, state or
local laws. Our management team is dedicated to this policy with
respect to recruitment, hiring, placement, promotion, transfer,
training, compensation, benefits, employee activities and general
treatment during employment.The Company will endeavor to make a
reasonable accommodation to the known physical or mental
limitations of qualified employees with disabilities unless the
accommodation would impose an undue hardship on the operation of
our business. If you need assistance to perform your job duties
because of a physical or mental condition, please let
HR@piersonwireless.com know.The Company will endeavor to
accommodate the sincere religious beliefs of its employees to the
extent such accommodation does not pose an undue hardship on the
Company's operations. If employees wish to request such an
accommodation, they should contact HR@piersonwireless.com.Any
employees with questions or concerns about equal employment
opportunities in the workplace are encouraged to bring these issues
to the attention of HR@piersonwireless.com. The Company will not
allow any form of retaliation against individuals who raise issues
of equal employment opportunity. If employees feel they have been
subjected to any such retaliation, they should contact
HR@piersonwireless.com. To ensure our workplace is free of
artificial barriers, violation of this policy including any
improper retaliatory conduct will lead to discipline, up to and
including discharge. All employees must cooperate with all
investigations.PM21PI32623499-25660-2e94a2d9ee11
Keywords: Pierson Wireless Corp., Charlotte , Field Service Technician, Engineering , Charlotte, North Carolina
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