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Desktop Support Engineer II

Company: Red Ventures
Location: Charlotte
Posted on: May 27, 2023

Job Description:

At a Glance
Red Ventures is seeking a Desktop Support Engineer II to join our Fort Mill, SC office. This position is ideal for a person who wants to take an active role in supporting both the end user and the operations teams, as needed.
What You'll Do

  • Installation and support end user devices over the phone, remotely, and in-person
  • Providing technical support to end users on basic hardware issues
  • End-user workspace setup and teardown
  • Help manage and audit inventory
  • Work out of a ticketing system(ServiceNow)
  • Audit/Triage tickets from agents and sales support that need to go to other teams
  • Assist with managing/coordinating outages and outage communication
  • Monitor Slack channels for trends
  • Work with multiple tech groups including Office365, AV, Network, and Configuration Management teams
  • Assistance on Global RV projects as needed
  • Participate in a weekly on call rotation
  • This is a first shift position (approx. 9:00 AM - 6:00 PM), Monday-Friday at our South Charlotte Campus What We're Looking For
    • Windows 11 and macOS installation and troubleshooting
    • Knowledge of Active Directory, Azure AD, O365 & JAMF, SCCM
    • Working knowledge of Outlook and Microsoft Office
    • Comfortable with over the phone and remote screen sharing support
    • Willingness to help as needed on other projects
    • Excellent communication and customer service skills, with the ability to prioritize work effectively
    • Be a self-starter with a team focused, positive attitude and an attention to detail
    • Willing to teach and mentor Compensation
      • Cash Compensation Range: $45,000- $65,000
        *Note actual salary is based on qualifications, and experience. Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.
        • Health Insurance Coverage (medical, dental, and vision)
        • Life Insurance
        • Short and Long-Term Disability Insurance
        • Flexible Spending Accounts
        • Paid Time Off
        • Holiday Pay
        • 401(k) with match
        • Employee Assistance Program
        • Paid Parental Bonding Benefit Program
          Who We Are
          Over the last twenty years, Red Ventures has built a portfolio of influential brands, digital platforms, and strategic partnerships that work together to connect millions of people with expert advice. Through premium content and personalized digital experiences, Red Ventures builds online journeys that make it easier for people to make important decisions about their homes, health, travel, finances, education and entertainment. Founded in 2000, Red Ventures has 3,000 employees in 10 cities across the US, as well as in the UK and Brazil. Red Ventures owns and operates several large digital brands including Healthline, The Points Guy, Bankrate, MYMOVE, and
          For more information, visit and follow @RedVentures on social platforms.
          We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
          Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.
          We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact
          If you are based in California, we encourage you to read this important information for California residents linked here .
          Red Ventures is a portfolio of influential brands, digital platforms, and strategic partnerships. We're made up of dozens of teams spanning multiple industries and geographies - all working together to help people make life's most important decisions. Whether you're looking for freedom to build new brands and businesses from the ground up, an opportunity to partner with brands who are already globally recognized, or a combination of both - this is a place where you can unlock substantial experience and even make entire career shifts, all within one organization.
          Learn More about Red Ventures

Keywords: Red Ventures, Charlotte , Desktop Support Engineer II, Engineering , Charlotte, North Carolina

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