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Field Support Engineer

Company: Pierson Wireless Corp.
Location: Charlotte
Posted on: March 20, 2023

Job Description:

Position Title: Field Support Engineer
Date Posted: 10/18/22
Location: Charlotte, NC

Position Description

JOB TITLE: Field Support Engineer

DEPARTMENT: Support Services

REPORTS TO: Field Support Engineering Manager

FIELD SUPPORT ENGINEER SUMMARY: Responsible for supporting the field market teams (Market Managers, Market/Project Foreman and Technicians) with the technical deployment of Pierson Wireless products and services, which include Tier 1 technical support of RF troubleshooting, general system troubleshooting, tools support, system commissioning, optimization, and performance-related testing.


  • Maintains open and accurate communication with project supervisors and subordinates.
    • Clocks in and out for activities throughout the day in Pierson Wireless' project management cloud solution.
      • Follows safety policies for safe work.
        • Complete site walks and surveys site conditions.
          • Utilizes RF related equipment for site coverage review and determine limitations and boundaries of the systems.
            • Works with onsite personnel to improve all aspects of system performance, creates documentation, and improves processes.
              • Performs RF optimization techniques for a wide range of OEM and technologies.
                • Performs remote assistance to onsite personnel for system troubleshooting and optimization.
                  • Interfaces with Pierson Wireless' Customers.
                    • Ensures systems are designed to the latest and correct standards as set forth by both Pierson Wireless and its Customers.
                      • Properly documents work performed in Pierson Wireless' project management cloud solution.
                        • Provides support to other team members and staff as needed.
                          • Operates company provided equipment and vehicles in a safe manner and follow all local laws, regulations, and ordinances.
                            • Submits all receipts and expense records.
                              • Abides by all policies and procedures as identified in the Pierson Wireless handbook.
                                • Is cross-trained to lend support other Pierson Wireless staff and departments.
                                  • Performs other duties as required (i.e. cleaning, moving, fabrication, etc.).
                                    • Performs other related duties as assigned by management.
                                      FIELD SUPPORT ENGINEER BENEFITS:
                                      • Competitive salary
                                        • Medical, Vision, and Dental insurance - EMPLOYER pays 100% of employees' premiums
                                          • EMPLOYER provided Short term / Long term disability, Life insurance and Accidental Death & Dismemberment after 1 year
                                            • 401(k) retirement savings with employer match - eligible at 1 year
                                              • Meal stipend while traveling
                                                • Paid travel time
                                                  • Paid training/certifications
                                                    • Paid vacation
                                                      • Paid holidays

                                                        Position Requirements

                                                        FIELD SUPPORT ENGINEER TRAVEL REQUIREMENTS:
                                                        • The position requires 50% travel and overnight lodging supporting and working with our regional teams. Primary days of travel are Monday through Friday.

                                                          FIELD SUPPORT ENGINEER TIME REQUIREMENTS:
                                                          • Full-time position which will typically involve 50 hours a week.

                                                            FIELD SUPPORT ENGINEER QUALIFICATIONS:
                                                            • Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
                                                              • Certificates, licenses and registrations required:
                                                                • Valid driver's license required.
                                                                  • Microsoft Office Suite proficiency
                                                                    • Google G-Suite proficiency
                                                                      • Other skills required/preferred:
                                                                        • BS or Master's degree in Engineering or Physics (Preferred).
                                                                          • Working knowledge of RF behavior required.
                                                                            • OSHA 10 hour certified (Preferred).
                                                                              • 1+ years of relevant industry work experience (Preferred).
                                                                                • 1+ years of network routing, switching, and security experience (Preferred).
                                                                                  • Solid interpersonal and analytical skills.
                                                                                    • Excellent communication skills.
                                                                                      • Must be able to represent the company to external Customers.
                                                                                        • Working knowledge of service networks: 5G, GSM, CDMA, WCDMA, LTE, EVDO and the service applications characteristics and capabilities.
                                                                                          • Working knowledge of a variety of DAS OEMs including: Corning, TE Connectivity, Commscope, SOLiD, and JMA.
                                                                                            • Working knowledge of walk testing equipment and system testing equipment including: WINd, Spectrum Analyzer, OTDR, Fiber Scope, and PIM Tester.

                                                                                              FIELD SUPPORT ENGINEER COMPETENCIES:
                                                                                              • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
                                                                                                • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
                                                                                                  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
                                                                                                    • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
                                                                                                      • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
                                                                                                        • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
                                                                                                          • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
                                                                                                            • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

                                                                                                              FIELD SUPPORT ENGINEER PHYSICAL DEMANDS AND WORK ENVIRONMENT:
                                                                                                              • Frequently required to stand
                                                                                                              • Frequently required to walk
                                                                                                              • Frequently required to sit
                                                                                                              • Continually required to utilize hand and finger dexterity
                                                                                                              • Occasionally required to climb, balance, bend, stoop, kneel or crawl
                                                                                                              • Frequently required to talk or hear
                                                                                                              • Occasionally exposed to wet and/or humid conditions (non-weather)
                                                                                                              • Occasionally works near moving mechanical parts
                                                                                                              • Occasionally works in high, precarious places
                                                                                                              • Occasionally/Frequently/Continually exposed to outside weather conditions
                                                                                                              • While performing the duties of this job, the noise level in the work environment is usually quiet
                                                                                                              • The employee must occasionally lift and/or move more than 60
                                                                                                              • Specific vision abilities required by this job include: Close vision

                                                                                                                The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                                                                                                                Equal Opportunity Employer

                                                                                                                Pierson Wireless is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

                                                                                                                The Company will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you need assistance to perform your job duties because of a physical or mental condition, please let know.

                                                                                                                The Company will endeavor to accommodate the sincere religious beliefs of its employees to the extent such accommodation does not pose an undue hardship on the Company's operations. If employees wish to request such an accommodation, they should contact

                                                                                                                Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact To ensure our workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations.



Keywords: Pierson Wireless Corp., Charlotte , Field Support Engineer, Engineering , Charlotte, North Carolina

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