L1 IT/OT Engineer
Company: Radian Generation
Location: Charlotte
Posted on: January 27, 2023
|
|
Job Description:
ABOUT US
What We DoRadian Generation is a global provider of critical
technology-forward services designed specifically to support the
comprehensive lifecycle of renewable facilities-including solar,
wind, and energy storage.
Who We ServeRadian Generation's wide range of commercial, technical
and compliance services provide developers, owners, and operators
with critical insights into each aspect of their assets to make
better-informed decisions.
Radian Generation is committed to supporting greater diversity in
the renewable energy industry. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status.
Our growing company is seeking an experienced L1 IT/OT Engineer to
support the delivery of MSP and MSSP services to customers. This is
an opportunity to be part of a world-class team operating at the
nexus of two of the most exciting and fastest growing sectors in
renewable energy today: SCADA IT/OT and mission-critical
software.
Role ResponsibilitiesThe Level 1 IT/OT Engineer executes assigned
work orders, including support tickets and project tasks to meet
Managed Services Provider (MSP), Managed Security Services Provider
(MSSP), and other contractually defined obligations for new and
existing customer facilities. This role will perform routine and
scheduled maintenance and support tasks, work break/fix and other
trouble and support tickets, act as a subject matter expert for
programs and products offered, and respond to other emergent
conditions across the fleet. Candidates must possess a strong
understanding of and direct experience with concepts and best
practices related to IT/OT systems.
MSP tasks--- Create and maintain user accounts.--- Modify
permissions and access control lists.--- Perform routine management
of backup and recovery services; file and disk management; and
virus protection.--- Maintain consistent operation of multi-user
systems, including coordination with network, SCADA and system
engineers, field technicians, project managers, end users, and
customer and IT management.--- Interact with our portfolio of
remote networks and systems to perform various functions such as
installations, upgrade/patch, monitoring, problem resolution, and
configuration management.--- Engage with internal and external
parties (e.g., ISPs, vendors) to troubleshoot and resolve issues,
escalating as necessary to ensure timely resolution.--- Perform
design, implementation, and administration activities for complex
power generation computing environments on systems (Windows servers
& workstations), networks and security (Hirschmann, Palo-Alto,
Cisco), communications (ISP services), storage (SQL, historian),
substation hardware (SEL), and power (UPS, PDU).--- Evaluate host,
system, and network configurations for newly acquired sites and
make recommendations for improvements.
MSSP tasks--- Execute vulnerability assessments using vulnerability
scanning software.--- Execute mitigation plans for
vulnerabilities.--- Review security, antivirus, traffic, and event
logs.--- Adhere to cybersecurity and information security
procedures, guidelines, and policies.--- Edit Access Control Lists
and security policies.
Consulting tasks--- Evaluate vendor products, services, and
suggestions--- Perform hardware and software upgrades
Other--- Report project status for all recurring and non-recurring
efforts as required.--- Attend staff and client meetings as
required.--- Availability for 24-hour on-call duty to meet customer
requirements--- Availability to make occasional, planned shifts in
work hours to accommodate efforts which can only be performed after
generation hours--- Develop and document technical processes and
procedures as needed.--- Ensure that required tasks are completed
or directed to others as necessary.--- Effective written and oral
communication at all organizational levels, including engineers,
c-level, end-users, and external customers.--- Analyze known and
ad-hoc requirements to determine efficient schedule, workflow, and
process to complete.--- Provide Subject Matter Expertise in the
evolution of IT/OT framework programs developed for our customers,
which include product selection, infrastructure design, and
security policies.--- Execute SOPs
Experience--- Experience in NERC CIP-regulated environments is
preferred--- Experience in compliance programs or standard-driven
environments (e.g., PCI-DSS, NIST, ISO-27001) is required--- SOC,
NOC, or other operation center experience--- Work experience in at
least one of the following areas: - SCADA and SCADA historian
design, deployment, or maintenance - Power generation, especially
renewable energy
Required Qualifications
--- Technical Degree or minimum 3+ years of relevant IT/OT
professional experience--- Direct or indirect end-user service
experience and/or experience providing remote support--- Ability to
read electrical, network, infrastructure, and cabling drawings---
All applicants must have prior professional IT/OT systems
management experience and knowledge in at least half the following
fields:--- Server hardware and OS management--- Networking and
infrastructure design, implementation, and management---
Cybersecurity, including Next-Generation Firewall configuration and
management--- Remote infrastructure and network support--- Data
storage and recovery
--- Work experience in at least one of the following focus areas: -
Tier 2 or Tier 3 IT or OT help desk support - IT infrastructure
design or support - Computer network design or support - Host
hardening or security monitoring (Cybersecurity)
Required Skills--- Ethical, responsible, and reliable---
Self-motivated--- Desire to learn and share newly acquired
knowledge with colleagues--- Remain cool under pressure in a
fast-changing environment--- Navigate business and technical
challenges with ease--- Effective oral and written communication
with peers, external customers, and direct supervisors---
Exceptional organizational skills required--- Strong team
collaborator--- Independently make decisions and solve problems---
Accurately remember and clearly communicate detailed technical
information--- Able to work in an electrical environment. This may
have been achieved through formal training, previous work
experience, or the ability to demonstrate electrical safety
skills--- Valid driver's license required
Preferred Skills
--- NGFW, especially Palo Alto, configuration, maintenance, and
administration--- Microsoft Windows Server support--- Effective
written and oral communication at all organizational levels,
including: engineers, end-users, and external customers.
Keywords: Radian Generation, Charlotte , L1 IT/OT Engineer, Engineering , Charlotte, North Carolina
Click
here to apply!
|