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Field Support Technician - Toshiba

Company: Toshiba America Business Solutions
Location: Charlotte
Posted on: September 24, 2022

Job Description:

Field Service Technician I

Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Service Technician I working to support the Charlotte, NC area. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Position Summary: Provide technical service by maintaining, servicing, and repairing office equipment (B & W, color and multi-functional devices) at customer locations in assigned territories.


  • Maintain, service, and repair office equipment at customer locations in assigned territories in an effective and efficient manner. This includes but is not limited to diagnostics, installation, modifications, upgrades, repair, removal and retrofits of office products. Ensure machines are maintained in a clean and proper manner.
  • Complete assigned field calls according to priority while executing proper time management.
  • Coordinate with dispatch and keep them informed of all re-route
    activity as appropriate. Advise management of problem areas as needed.
  • Maintain service benchmarks set by TBS and industry standards to ensure customer satisfaction.
  • Manage car inventory to ensure adequate part levels are available in order to service machines.
  • Maintain tools and test equipment to ensure they are in service-ready condition. May rebuild components in shop to develop technical skills for field assignments.
  • Practice PM procedures and repair techniques to build proficiency for field assignments.
  • Complete service training as required by TBS.
  • Complete basic dealer and manufacturer training on specified systems.
  • Attend department meetings as required.
  • Ensure service activities are accurately documented according to service practices using automated systems and/or established reports. This includes but is not limited to call, mileage, and expense reports.
  • Conduct job responsibilities in a safe and efficient manner according to TABS safety policies and procedures.
  • Comply with all local, state and federal safety and health regulations, programmatic standards, and special safety concerns identified by TABS for use in specific areas or with clients/customers.
  • Perform other related duties as assigned.
    • High School Diploma or GED.
    • Minimum of one year of experience in technical repair and service of copier/office equipment.
    • Demonstrated experience with document management, MFP and print 6 months of Shop Tech experience a plus.
    • Good customer service skills and ability to multitask, prioritize assignments and work independently.
    • Must be computer literate and have good electro-mechanical with customers.
    • Requires a valid driver's license and reliable insured vehicle.
    • Ability to lift 50lbs. The job involves frequent bending, lifting and reaching.
      Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
      • Group health coverage (medical, dental, & vision)
      • Employee Assistance Programs
      • Pre-tax spending accounts
      • 401(k) plan
      • Pet Insurance
      • Company provided life insurance
      • Employee discounts
      • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
        Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

        Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation to request an accommodation.

Keywords: Toshiba America Business Solutions, Charlotte , Field Support Technician - Toshiba, Engineering , Charlotte, North Carolina

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