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Endpoint Engineer

Company: Brightspeed
Location: Charlotte
Posted on: August 7, 2022

Job Description:

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality---.designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We have an exciting opportunity for an Endpoint Engineer to join our team! As Endpoint Engineer, you will report directly to the IT Manager of End User Services. As Endpoint Engineer you must have extensive experience with Desktop and Mobile Device Endpoint Management. This is an excellent opportunity to showcase your technical, process development, and leadership advisory ability. In this role you will be responsible for developing and overseeing the governance for managing laptops and mobile devices. You will also observe the performance of 3rd party vendors in day-to-day operations to ensure established procedures are followed. In this role you must have extensive experience developing solutions for advanced problems and provide input on transformation opportunities.

As Endpoint Engineer, your responsibilities will include:

  • Plan, design, and implement an endpoint management strategy for laptops and mobile devices
  • Work with a 3rd party service provider providing endpoint management support and assist in monthly performance reviews
  • Develop governance, processes, road maps, and upgrade and test plans for endpoint devices
  • Establish processes to ensure an accurate catalog, accountability, and status of devices
  • Establish processes for reliable O&M, change management, and security of devices
  • Work with security to develop and implement standards for device configuration
  • Develop processes for joining, updating, and disenrolling devices
  • Determine performance metrics to evaluate security, configuration, and accountability of devices
  • Inform leadership on risks in the management and security of devices
  • Create dashboards to provide quick and accurate information on all managed devices
  • Manage device hardware selection process (ie. CPU, disk, RAM and network) from various OEM vendors to support business functions and required business software
  • Work with cyber security to develop a BYOD policy


    • Bachelor's degree in business, IT, or similar with 5+ years of experience in IT or 10+ years of relevant training and experience in lieu of a degree
    • Experience with Windows 10
    • Experience with planning and executing major OS upgrades
    • Demonstrated expertise in End Point Manager InTune and Configuration Manager or similar platform
    • Subject matter expert on MDM and MAM using MS End Point Manager or similar platform
    • Subject matter expert on laptop management using MS End Point Manager or similar platform
    • Microsoft Desktop Administration or similar certification
    • Experience managing fully managed Android devices
    • Expert understanding bulk enrollment of devices and zero touch deployments
    • Expert understanding of BYOD best practices and management
    • Have participated in an acquisition where devices were migrated to a new company

      • Master's degree
      • Telecom Experience

        Additional Information

        WHY JOIN US?

        We aspire to contemporary ways of working.

        We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

        We Offer Competitive Compensation And Comprehensive Benefits.

        Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

        Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

        When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

        Brightspeed is an Equal Opportunity Employer

Keywords: Brightspeed, Charlotte , Endpoint Engineer, Engineering , Charlotte, North Carolina

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