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Product Support Engineer

Company: The Imaging Source
Location: Charlotte
Posted on: August 7, 2022

Job Description:

Product Support Engineer
The Imaging Source (TIS) is a multinational vision technology company with headquarters for the Americas in Charlotte, North Carolina. TIS is seeking qualified candidates for the position of Product Support Engineer. This is an expansion position and open for immediate hire.
As Product Support Engineer you will represent TIS in customer communication via phone, email, remote tools, and on-site to assist customers involving TIS products and services. On-site travel will be within North America. Extensive initial training, continuous support from team of senior engineers, and encouragement for opportunities to expand knowledge base. This role has growth options with frequent evaluations.
Responsibilities

  • Support customers via phone, email, remote communication, and on-site
  • Product installation and integration guidance
  • Technical pre and post sales customer support
  • Application development and implementation guidance
    Experience
    • Strong experience in Linux
    • Working knowledge in Python, C/C++, C#, VB.NET, Visual Studio
    • Project programming experiences
    • Nice to haves: MATLAB, LabVIEW, OpenCV, image processing experience
    • Camera and optics knowledge a plus
      Requirements
      • Independent, resourceful, self-motivated, and responsive to urgent requests
      • Experience in analyzing customer issues and addressing them with proven troubleshooting skills and techniques
      • Ability to communicate technical information clearly and precisely to customers of varying technical knowledge levels
        Education
        Bachelor's degree in computer science, a related discipline or equivalent work experience. If your experience and skill set align with this position, we encourage you to apply.
        Benefits
        • Dental and Health Insurance
        • HSA funding
        • Simple IRA match
        • Schedule Flexibility

Keywords: The Imaging Source, Charlotte , Product Support Engineer, Engineering , Charlotte, North Carolina

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