CharlotteRecruiter Since 2001
the smart solution for Charlotte jobs

IT Support Technician

Company: Xerox
Location: Charlotte
Posted on: September 17, 2020

Job Description:

ROLE AND RESPONSIBILITIESThe IT Support Technician 2 serves as first point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer bests solution to customer based on issue and details provided. This resource manages the ticket handling process for their clients and effectively uses team resources to drive ticket closure, performance metrics and ensure customer satisfaction. Provides technical leadership to the team and organization.Technical Responsibilities include:--- Serve as the first point of contact for customers seeking technical assistance via phone or email. --- Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions--- Determine best solution based upon the issue and details provide by customers--- Walk the customer through the problem-solving process--- Escalate unresolved issues to the next level of support when needed--- Remediate and resolve some network and server issues remotely and onsite--- Provide accurate information on IT products or services--- Record events and problems and their resolution in ticketing system--- Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved--- Represent Visual Edge Technology professionally to all interested parties including customers, prospects, and outside vendor partners--- Adherence and commitment to Visual Edge Technology Core Values--- Process oriented, with great attention to detail--- Other duties assigned PREFERRED TECHNICAL CERTIFICATIONSOne or more of the following: Microsoft MCP Windows 10, Microsoft MCP Server 2012 or later, Microsoft MCP Office 365, COMPTIA A+, COMPTIA Network+ or related experienceREQUIREMENTS:--- High School Diploma or GED or equivalent combination of education and experience--- Minimum 2 years full-time experience working in a technology solutions environment--- Valid Driver's License & transportationSKILLS AND ABILITIES--- Excellent written and verbal communication skills--- Knowledgeable of office automation products, databases and remote control--- Good understanding of computer systems mobile devices, and other technical products--- Strong decision making and problem-solving abilities --- Strong interpersonal and relationship building skills--- Strong passion for customer service--- Exceptional organizational skills and the ability to handle multiple tasks concurrently.--- Able to drive vehicle from site to site to provide technical support for our customers.--- Ability to learn quickly in a fast-paced environment--- Proficient in EnglishPREFERRED SKILLS--- Experience with Windows Desktop Operating Systems (Windows 7-10)--- Experience with Microsoft Office Applications (Word, Excel, etc.)--- Experience using a ticketing and time management systemPHYSICAL DEMANDSWhile performing the responsibilities of the job, the employee is often required to sit, talk, listen, use their hands and fingers, type on a computer. Vision abilities required by this job including driving, and reading. Able to sit and/or stand 2 hours continuously, up to 8 hours per day. Able to remain on feet for 1 hour continuously Lifting requirements 50 pounds or less frequently, 100 pounds or less occasionally.WORK ENVIRONMENTThe noise level in the work environment is usually quiet to moderate.This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed. Visual Edge Technology Company reserves the right to modify all elements of this position, including but not limited to responsibilities, requirements, skills and abilities, physical demands, work environment and compensation in whole or in part at any time.Benefits Offered: Medical, Dental, Life, Vision, 401K

Keywords: Xerox, Charlotte , IT Support Technician, Engineering , Charlotte, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Release Train Engineer
Description: Location: Fort Mill, SC. br Client will NOT accept H1's or Sponsor. br br Looking for a strong
Company: LPL Financial Services
Location: Charlotte
Posted on: 09/26/2020

Sr. Quality Engineer
Description: Genesis10 is currently seeking a Sr. Quality Engineer with our client in the financial industry in their Charlotte, NC location. This is a 12 month contract position. Description Analyze requirements, (more...)
Company: Genesis10
Location: Charlotte
Posted on: 09/26/2020

Combat Engineer - Construction and Engineering Specialist
Description: Combat Engineers are essential to mission success by assisting their fellow Soldiers in tackling unpredictable environments. As a member of an Army National Guard Combat Engineer team, you'll design (more...)
Company: Army National Guard
Location: Charlotte
Posted on: 09/26/2020


Senior Engineering Program Manager SaaS (Remote - USA)
Description: Company Description FireEye is the leader in intelligence-led security-as-a-service. Working as a seamless, scalable extension of customer security operations, FireEye offers a single platform that blends (more...)
Company: FireEye Inc
Location: Charlotte
Posted on: 09/25/2020

Future Opportunity: Data Engineer
Description: Country: br United States br br Cities: br Atlanta, Charlotte, Nashville, Raleigh, Tampa, Washington DC br br Area of expertise: br Analytics br br Job Description br br Why Avanade: (more...)
Company: Avanade
Location: Charlotte
Posted on: 09/25/2020

91B Light-Wheel Vehicle Mechanic
Description: Job Description br br As a Light-Wheel Vehicle Mechanic for the Army National Guard you'll ensure that anything that moves on wheels is ready to hit the road. In this role, you will primarily be responsible (more...)
Company: Army National Guard
Location: Hickory
Posted on: 09/26/2020

Release Train Engineer
Description: Location: Fort Mill, SC. br Client will NOT accept H1's or Sponsor. br br Looking for a strong
Company: LPL Financial Services
Location: Rock Hill
Posted on: 09/26/2020

Substation Design Engineer
Description: We are currently searching for the next ECE team member to fill the position and responsibilities of a Principal Engineer
Company: Electrical Consulting Engineers, Inc.
Location: Charlotte
Posted on: 09/25/2020

Senior Identity Engineer - Active Directory & Azure AD
Description: The future is what you make it.When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.That means changing (more...)
Company: Top Source International Inc.
Location: Charlotte
Posted on: 09/25/2020

Cloud Engineer
Description: Hi, Hope you are doing Great This is Brajesh from Q1 Tech, Please
Company: Q1 Technologies, Inc.
Location: Charlotte
Posted on: 09/26/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Charlotte RSS job feeds