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Coach (Call Center Supervisor) - Spartanburg

Company: Sitel
Location: Spartanburg
Posted on: December 7, 2018

Job Description:

Summary of Primary Job Responsibilities

Coaches at Sitel are our front-line supervisors who manage the day-to-day interaction with our agents. As a Coach you will be responsible for helping agents deliver a positive customer experience and achieve key sales and performance metrics.

Develops and implements creative coaching and communication techniques to motivate, develop and reward a virtual workforce.

Ensure quality customer interactions and create a sales-oriented culture.

Job Description

Prior experience managing a sales team, driving performance, achieving sales targets and developing individuals. The ability to communicate effectively in a chat environment with a virtual workforce.

Demonstrate creative communication strategies and programs that motivate and develop teams
Excellent grammar and written communication skills
Strong sales orientation
The ability to set priorities and multi-task
Prior contact center experience preferred
Applicants must have flexibility to work evenings and weekends.

Education

Four-year college degree or equivalent work experience


Experience Target

2-3 years' experience in a call center

Knowledge/Skills/Abilities

Demonstrated interpersonal, coaching, and supervisory skills.
Excellent verbal and written communication skills.
Demonstrated ability to set priorities and multi-task.

Must pass a criminal background check, drug screen, and credit check

Benefits

We offer a competitive compensation and benefits package that includes medical, dental, vision and 401(k).


Nearest Major Market: Spartanburg
Nearest Secondary Market: South Carolina
Job Segment:Call Center, Manager, Call Center Manager, Call Center Supervisor, Customer Service, Management, Sales

Keywords: Sitel, Charlotte , Coach (Call Center Supervisor) - Spartanburg, Education / Teaching , Spartanburg, North Carolina

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