Customer Relations Coordinator

Company: Security Finance
Location: Cowpens
Posted on: April 2, 2026

Job Description:

Job Duties and Responsibilities: · Evaluates work volume, coordinates daily work activities, and assigns duties to meet prescribed deadlines; provides cross-training within the department · Monitors work progress and escalates any deficiencies to the department manager daily · Provides feedback and suggestions on process improvements · Accurately updates, changes or deletes credit files based on information gathered from internal system and branch contacts · Responses to incoming customer calls and written correspondence regarding credit reporting or related complaints · Stays abreast of related regulatory requirements and updates · Assists department manager with analyzing customer service trends that could be impacting customers or credit reports · Assists department manager in reviewing and updating policies, templates, and guidelines to ensure a high level of customer service · Assists with researching needs for formal complaints · Prompt and regular attendance is required Job Requirements: · 2 years related experience, preferably in customer service · Computer literate with solid MS Office skills and ability to learn or assess new software · Detailed oriented person with strong work ethic and follow up skills · Strong verbal and written communication skills · Knowledge of consumer lending regulations, preferred · Prior lead or management experience preferred · Ability to work in a fast paced, high volume environment Physical Requirements: This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing. Educational Requirements: High school diploma or equivalent Related education or experience preferred

Keywords: Security Finance, Charlotte , Customer Relations Coordinator, Customer Service & Call Center , Cowpens, North Carolina