Spa Front Desk Agent
Company: Marriott Hotels Resorts
Location: Charlotte
Posted on: April 1, 2026
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Job Description:
Description POSITION SUMMARY Schedule services for individuals
and large groups using spa/salon reservations software system. Call
guests to confirm scheduled services. Answer questions about
available services. Update the reservations/cancellations list
throughout the day, inform providers of last-minute changes, and
resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments, confirm first
and last name, and provide general spa orientation to guests upon
arrival. Promote and sell spa/salon services. Obtain assigned bank
and ensure accuracy of contracted monies, obtain change required
for expected business level, and keep bank secure at all times.
Process guest payments for spa/salon services and obtain payment
authorization as needed. Accept and log cash tips for employees.
Balance, scan, and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs. Report accidents,
injuries, and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. PREFERRED QUALIFICATIONS Education:
High school diploma or G.E.D. equivalent. Related Work Experience:
Less than 1-year related work experience. Supervisory Experience:
No supervisory experience. License or Certification: None At
Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to
opportunity. We actively foster an environment where the unique
backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law.
Keywords: Marriott Hotels Resorts, Charlotte , Spa Front Desk Agent, Customer Service & Call Center , Charlotte, North Carolina
